Jenjen Chen Email & Phone Number

Burnaby, British Columbia, Canada

Canada

Vancouver, British Columbia, Canada

- Delivered the onboarding process for new hires, which included background checks, new hire emails and communication, and the HR orientation presentation- Managed the HRIS BambooHR by updating and editing confidential employee information, approving requests, checking documents, and onboarding and offboarding employees- Maintained and updated the internal HR site, helping with policies and DEI initiatives- Provided empathetic support to employee inquiries and managed the shared email inbox- Oversaw programs such as the Mentorship Program and Buddy Program for employee engagement and support- Managed the Voice of Employee program by creating the new hire onboarding survey, exit survey, and employee experience survey, and analyzing the results- Created employee letters such as promotion, merit increase, role change, and verification letters, and generated employee reports

Burnaby, British Columbia, Canada

- Assisted in writing key findings for the final report on risk management and work-integratedlearning in BC for the BC Ministry of Advanced Education and Skills Training- Presented at the 2021 ACE-WIL BC May Symposium on May 20, 2021 as a guest speaker- Synthesized information clearly; conducted statistical and qualitative analysis of the surveyresults- Created infographics that detailed the survey results and information for the final report- Worked remotely from home to assist with other tasks such as emails, data entry, findingresources, and writing meeting notes- Communicated over Zoom, phone calls, Slack, and email on a daily basis with supervisor andcoordinated with other team members, such as the project working group- Link to the final project: https://acewilbc.ca/projects/review-of-risk-management-legal-safety-and-liability-coverage-for-students-working-in-diverse-types-of-work-integrated-learning/

Burnaby, British Columbia, Canada

- Advised students on programs and course planning through in person one-on-one appointments, phone calls, or IM services online - Discussed topics ranging from program declaration to academic probation; handled difficult conversations concerning grades and sometimes personal life- Created the weekly newsletter for students under 60 units at SFU to increase student engagement and involvement in events- Planned events for student engagement, such as, “7 Minute Majors”, to help undeclared students decide on possible programs- Prepared for student appointments and other events by using software such as FileMaker and SIMS on a daily basis- Worked remotely from home to provide advising through IM chat and phone appointments - Performed data entry for the Back on Track program by inputting data for their “BOT 145 Weekly Session Feedback” - Blog post about my experience: https://olc.sfu.ca/blog/advising-person-advising-home-my-first-co-op-work-term

Burnaby, British Columbia, Canada

Vancouver, Canada Area

Burnaby, British Columbia, Canada

Vancouver, Canada Area