Jenifer Silva Email & Phone Number

London, Gb

London, United Kingdom

- Reliable and dependable with opening and closing procedures being responsible with the store’s key and providing attention to detail highlighting the store's security.- Worked closely with ASM during store flips and assisted in visual merchandising, including creating outfits of new products and changing mannequins, educated myself with different materials and technologies of fabrics and translated these into selling points for consumers.- Assigned daily schedule during opening (lunches and breaks) and reported EOD reports including analytics, conversion rates and targets directly to higher management. - As part of lower management, provided cover for higher managers when understaffed for a full day’s shift (assumed responsibility for security and function of the store). - Leadership and teamwork skills, assigned peers tasks to ensure end-of-day standards were met and the company’s KPI over time. - Provided individual and excellent customer service to maintain the brand's high level of recognition and reputation (higher-end athleisure).- Problem-solving skills through assisting and training peers with difficulties at the cash desk and other means.

Brent Cross, England, United Kingdom

Sales Assistant and Trainee Cashier at Zara, Kidswear department at Brent Cross Shopping Centre.- Served as a cash desk sales assistant/cashier at both Stratford and Brent Cross stores and in June 2022 began training for opening and closing cashier roles which require more responsibility and independent work (float, cashing up, discrepancies).- Referred customers to services by evaluating needs and providing recommendations of products such as iPod sales if products were unavailable in-store and alternative solutions.- Gained customer trust and confidence by demonstrating a compelling, persuasive, and composed professional demeanour while being friendly and engaging by providing personalised interactions with customers.- Boosted team profits by focusing on meeting and exceeding daily sales targets. - Coached new staff on store policies, POS systems and customer interactivity.- Highly knowledgeable on POS systems, would assist managers and colleagues in other departments with customer and cash-desk related enquiries. - Additional shop floor and stockroom experience with closing shopfloor standards, replenishment, promotions, and sales, and worked closely with the commercial team.

London, England, United Kingdom

Sales Assistant at Rough Cut Casuals, worked for 3 summers (2018, 2019, 2020).When working at the Rough Cut Casuals school uniform shop during the summer, I was faced with a lot of challenges and pressure to serve customers quickly and efficiently. When the sales peak in August and September, a very large queue of people builds up before the shop opens. The types of skills gained include dealing with customers under pressure at very busy times, working at the till, stocking up shelves, dealing with deliveries, teamwork, pricing items, improve organisation and controlling a crowd of customers. I also have taken over duties such as stock checking and answering phone call inquiries.

Master Of Science - Msc, Physics, Distinction

Relevant Modules: Particle Physics, Climate and Energy, General Relativity, Quantum Field Theory Research Project: “Exploring the Electron.

Bachelor Of Science - Bsc (Hons), Theoretical Physics, First Class

Activities and Societies: Psi Star memberRelevant modules: Advanced Mathematics, Statistical Physics, Thermodynamics, Quantum Mechanics.

A-Level, Maths, Physics, Chemistry

Gcse

Activities and Societies: Choir member, Maths Club, Donmar Project