Jenn Ross Email and Phone Number

Continually develop and conduct training, establish and communicate control mechanisms and outline communication standards to provide support for newly-launching buildings. Use data to escalate needs, barriers and concerns to regional leadership for additional support. Coordinate using live freight in training operations and support teams to test equipment and machinery, preventing foreseeable severity events prior to receiving employees on-site. Create and interpret new reporting structures to document findings and track trends YoY.

Research and store metrics regarding operations, loss prevention, human resources, quality, safety and training in a site and network level. Script reporting files to pull, compile, interpret and email the collected data as needed. Rebuild high impact manual site level files to run automatically, hourly and regionally. Develop learning plans to onboard new data analysts. Design and implement internal systems to solve user-level issues onsite. Continuously look for improvement initiatives on existing systems. Maintain good relationships between the data analyst team and requestors by effectively communicating updates, changes and needs on behalf of the team.

Create, revise and update training material on various roles and practices on site and network levels. Direct a team of ambassadors to train employees with standardized training material. Audit and generate metrics regarding team operations, training and site compliance. Attend and provide insight during daily production meetings.

Research misses in the receive process for cases that are missing information and cannot be processed. Virtually connect correct information with the physical package found. Continue this process for hundreds of cases daily to ensure no cases dwell past expectation.

Responsible for processing freight in various functions