Jenna Cherry Email and Phone Number

• Creates platform content to allow customer transactions• Maintains website and app information and update when necessary to ensure accuracy• Approves customer content to ensure it follows company and legal parameters• Processes payments to customers• Ensure proper tax withholding and payments to local and state authorities • Manage customer dispute process from start to finish o Payment Discrepancieso Accident Investigationo Owner/Renter Disagreements• Calculate, create, and present monthly, quarterly, and annual reporting to management for: o Revenue and Expense o Insurance Claims o Promotional Programso Bad Debt Write Offs• Point of contact for internal departments to ensure successful collaboration and timely resolutions (Accounting, Tax, Risk Management, Marketing)• Consistently ranks first in the department for timely closure of customer issues • Collaborate with legal on contracts, terms of service, and disclosures• Identify and provide solutions to development team regarding website bugs, user experience updates, and administrative portal updates to increase efficiency • Train and lead employees on processes and procedures • Successfully complete ad-hoc projects accurately and on time

• Provided human resource support to 600+ employees including discipline, investigations, new hires, terminations• Onboarded new hires • Created, updated, and maintained HRIS, Paycom • Produced reports for attendance, disciplinary action, and job performance to plant management• Created and tracked status of purchase orders• Provided support for employees’ benefits such as medical, vision, FMLA, payroll• Educated and supported electronic enrollment during 2021 open enrollment

• Provided human resource support to 350+ employees across 4 locations (KY-2, OH, and MS) including time, attendance, discipline, investigations, new hires, terminations• Identified and recruited candidates from internal and external sources • Updated and maintained databases such as PLEX, Paychex, and Benesolv Navigator• Produced reports for attendance, disciplinary action, and job performance to plant management • Educated employees on American Howa Kentucky, Inc. (AHK)’s policies and regulations • Coordinated with benefit providers for medical, dental, vision, insurance, and wellness programs• Administered COVID protocols for facility

• Responsible for identifying, acquiring, and growing accounts • Developed and maintained relationships with client decision makers in Human Resources, Maintenance, Engineering, Operations, Accounting, and Production • Recruited and screened candidates with an emphasis on CNC Operators, CNC Machinists, Maintenance Technicians, Maintenance Supervisors, Welders • Negotiated contracts between Aerotek and clients including rates, terms, and expectations • Led, coached, and motivated recruiting team of 7 • Experience with Vendor Management Systems and Managed Service Providers • Utilized software such as Microsoft Office, Salesforce, Recruiter Workspace, and Connected

• Recruited and sourced scientific, engineering, skilled trades, and light industrial positions including Administrators, Clerks, Managers, Maintenance, Production, Warehouse, etc. • Recruiting responsibilities included: sourcing, identifying, screening, and evaluating candidate’s skills and background for client’s’ requirement• Executed strategic sourcing techniques to include a variety of resources such as internal database, CareerBuilder, LinkedIn, career fairs, networking events to identify strong candidates• Oversaw pre-employment processes including reference checks, background/drug tests, and on-boarding paperwork• Traveled across Kentucky and Indiana to meet potential candidates face-to-face• Prepared candidates for interviews by offering resume guidance, performing mock interviews, and providing professional advice (dress code, conduct, appropriate vs. inappropriate questions)• Led orientation classes to ensure that contractors understood safety and company policies

• Averaged 15 starts a month within Production, Engineering, Maintenance, and Quality departments • Improved retention rate for new employees from 42% to 86%• Maintained employee confidential HR records• Proficient with business software such PayCor and Kronos • Managed the onboarding process for new employees• Developed closer relationships between HR and production associates• HR representative during customer audits• Created effective sales materials

• Created, updated, and organized student files• Maintained customer flow• Answered telephone-take messages and make appointments• Delivered packages to different locations on campus• Handled confidential student information

• Created, updated, and organized student files• Maintained customer flow• Answered telephone-take messages and make appointments• Delivered packages to different locations on campus• Troubleshot student problems for advisors• Generated excel spreadsheets for advisor research• Handled confidential student information

● Identified prospective businesses for Hangout Creative’s services● Built strong relationships with prospects● Generated new proposals for prospects● Developed, maintained, and delivered rock star sales presentations● Developed effective sales materials● Converted prospects into paying clients

• Worked as a Hostess responsible for greeting and seating customers• Organized customer flow • Assisted in the preparation of food before cooking• Worked in the clean-up of facility• Resolved customer complaints within authorization

• Picked, stocked shelves, and sold corn to customers• Handled cash transactions• Assisted in the daily planning of work activities