Responsible for creating, communicating and executing on a clear Product Vision, Strategy and Roadmap that provides value to members and clients and helps improve peoples lives.

Leading the development and execution of the product vision, strategy and roadmap of LifeRaft's security intelligence platform, Navigator, that helps some of the world's biggest brands keep their people, assets and operations safe

Responsible for the development and execution of the product vision, strategy and roadmap of ICUC’s social media management system, ICUC Central, leading a globally distributed product management, software development, and support team of 30.

ICUC is a social media management services company delivering content moderation, community management and social listening services to some of the world's biggest brands. Living at the intersection of Social Media and Technology, I managed the product development of our social media management system, ICUC Central, to support our teams in managing the needs of some of the world's biggest brands. Our human-powered AI combines the power of deep learning with the experience of our veteran moderators to provide our clients with fast and effective management of their social channels.

Managed innovation and continuous improvement projects for Bank of New Zealand's award winning Mobile and Internet Banking solutions in an Agile software development environment. Led a large customer migration and product rationalization project to simplify BNZ's product portfolio and transition all customers to BNZ's new innovative and award winning Internet Banking platform. Led BNZ's launch of New Zealand's first digital wallet - Semble - creating the world's first mobile wallet solution to integrate with all major telcos and major banks and launched an online KYC solution to help grow the credit card only customer base.

Responsible for the development and execution of BlackBerry’s tablet and aftermarket accessories supply chain strategy, including the repair of BlackBerry devices. • Led a team responsible for the planning and fulfillment of accessories and tablets across four global fulfillment centres.• Responsible for the planning and repair of BlackBerry devices across the global repair network. • Managed the relationship with a global third party services provider responsible for the execution of customer orders.

Managed the operational setup and launch of the new BlackBerry Playbook tablet, aftermarket accessories and prepaid BlackBerry products with global third party logistics (3PL) partners for retail distribution.• Developed the packaging and fulfillment processes to support the launch of BlackBerry’s smart accessories product line. • Implemented initiatives to improve internal communication, new product introduction (NPI) planning and hand-off between Product Management and Supply Chain to enable successful launch of aftermarket accessories.• Managed the operational setup of packaging and fulfillment centres for BlackBerry’s first tablet and prepaid devices across four global sites.

Responsible for setting up a global fulfillment network for the expanding BlackBerry aftermarket accessories supply chain business including system and process integration with third party logistics (3PL) partners.• Led the operational setup of four global fulfillment centres in partnership with third party logistics partners to support the BlackBerry accessories supply chain business. • Facilitated Value Stream Mapping sessions to identify and implement process improvements, contributing to an increase in delivery performance by 45%. • Contributed to the design of new BlackBerry aftermarket accessory retail packaging to create efficient and aesthetically pleasing products.

Responsible for implementing process improvement initiatives on the manufacturing floor to improve efficiency, quality and safety.• Managed the multi-million dollar implementation of an automated time and attendance system for manufacturing hourly employees, integrating with SAP, internal security system and third party temporary employee agencies.• Received EH&S Annual Recognition Award for Outstanding Contribution for leading a process improvement initiatives within the packing area to improve material handling and productivity while reducing WIP and EH&S hazards.