Jennifer Day Email & Phone Number

Tipp City, Ohio, United States

Remote

• Handling of elevated calls and escalated requests.
• Founding member of the Employee Engagement Team, responsible for uniting a global workforceincluding both wfh and in-office employees.
• Guiding Service Agents with tips and best practices for metric goal setting.
• Taking responsibility for issues and the related follow-up to provide a “WOW” customerexperience while upholding company and procedures.
• Assisting with requests and providing supervision for agents on a variety of formats at the sametime, including phone, email, Teams, D365, Paylocity, and SalesForce.
• Responsible for handling customer service and sales inquiries via phone for a variety of brandsand products.

Springfield, Ohio, United States

• Oversaw charter school with 135+ students and 20 staff members.
• Responsible for legal compliance of files, delegation of tasks for directly reporting assistant,recruitment of future students and graduation from the K-8th grade program.
• Utilized LEAN Methodology to revamp, create, implement, adjust, and improve office processessuch as attendance, system maintenance, logistics, and organization of existing and past studentrecords, resolving a six-month.

Kettering, Ohio, United States

• Responsible for scheduling, routing, billing administration, and many other tasks such as countersales while ensuring world-class customer service.
• Improved scheduling procedure to ensure products and associates were available to meetdeadlines for both new construction and repairs to existing Pella products resulting in new ten-year contract with a local builder.

Miamisburg, Ohio, United States

• Serviced auto and home insurance policies via email and phone while providing a high-qualitycustomer experience.
• Led grammar and other training courses for ongoing employee development and retention.
• Consistently achieved 100% quality monitors and was recognized by management forexceptionally positive customer interactions.

Middletown, Ohio, United States

• Assisted with all new-hire administration, benefit program management, payroll administration,attendance adherence, employee relations, recruiting, company functions and celebrations,training and safety program.
• Planned, developed, and implemented a company-wide training program for newly hiredemployees, reducing turnover by approximately 20%.
• Responsible for entry-level interviewing, hiring, and placement.
• Maintained balance between 185+ employees and management in a manufacturingenvironment.