Function as a key member on the Sales Enablement Team to drive the success of the Merchant Sales Team by designing, developing, and executing on the sales deployment strategy for new payment solutions and technology capabilities. Foster strong relationships and collaborate with key stakeholders to identify opportunities for continuous reinforcement of Sales Team to ensure success and growth within the risk framework.

Perform as business lead to work with cross functional teams to execute compliance and product/ platform decommissioning initiatives to reduce client and business risk. Current and previous initiatives include managing a gateway API client upgrade, mobile payment solution conversion, platform conversion for PCI validation service, and decommission of an AMEX program. Present business cases for strategy approval and routinely update leadership on initiatives. Achieve best in class client experience and revenue retention for initiative delivery. Assess client impacts, influence stakeholders, and track KPI’s for success. Managed B2B push payment program and eCommerce gateway solution. Implemented authorization platform for global client within 90 days to meet client’s deadline. Developed business case for product launch, coordinated with technology partner on product development and completed activities to commercialize product. Implemented strategies to optimize product performance.

Performed integral role for a large scale complex client transition effort to convert clients to alternate processing platforms to support joint venture between Bank of America and Fiserv. Completed detailed client assessments and developed conversion strategies that resulted in successful migration of over 200K clients. Provided project oversight and leadership to allow for seamless client transition. Worked with technology, marketing, and operations teams to achieve business and conversion goals. Key contributor in developing the conversion and data requirements for client population.

Served as the primary point of contact In Product for largest strategic vendor for business. Managed product related changes from vendor and escalated issues. Redesigned and managed product processes from product ideation to launch to improve efficiency and standardize the process for product releases. Created management routines to improve reporting of product initiatives to Executive Management. Established and led monthly product governance meetings with executive stakeholders to decision new business cases for new product initiatives and enhancements. Facilitated the monthly All Hands Meetings with entire Product Team and held quarterly product review sessions with business partners.

Managed Pricing and Portfolio Management Team that supports the Small Business merchant portfolio. Responsible for portfolio profitability, revenue reporting and pricing strategy in support of strategic goals. Accomplished rollout of pricing model to price new and existing businesses. Established pricing exception guidelines for sales team. Implemented quarterly card brand pricing releases and led rollout of multiple revenue initiatives.