Jennifer Close Email & Phone Number

Florida, United States

Remote

Managed a team of 6 enrollment advisors and helped enroll applicants in a high volume, fast paced startup with a mission to reverse Diabetes.- Managed team of level 1 – 3 enrollment advisors to meet or exceed KPIs; established weekly one-on-one meetings; created and maintained scheduling document; analyzed team metrics; implemented action plans- Led initiatives to reduce overhead costs and streamline applicant enrollment process; utilized Salesforce reports; collected data; converted to Google Sheets; conducted analytical research; collated and reported findings- Created and implemented QA call audit process to support enrollment team; collaborated with training and onboarding leadership; determined key audit areas; devised questions; drafted business proposal for added costs; Formfacade and Scorecery applications; finished and revised test scenarios; wrote standardizing guide; rolled out- Collaborated cross-functionally; attended brainstorm and update meetings; streamlined processes, built new products, reduced barriers; enhanced applicant experience- Quickly solved customer escalations; listened; showed empathy; warm and honest communication; problem solved to create happy customers

Remote

Managed a coaching caseload of 300+ clients with a variety of health risks and goals at a leading preventative health company.- Identified and addressed coexisting health concerns; reviewed preventative health exam; asked pertinent questions during first coaching session; created SMART goals, utilized behavioral change methodologies- Provided exceptional (average Net Promoter Score of 77) coaching and support; listened; showed empathy and humor; brainstormed ideas for challenges; helped patients create small goals;- Developed evidence-based health education materials (newsletter content, info sheets, promotional ideas, presentations, video webinars); researched topic information; created resource or documentation; reviewed with marketing for approval; shared with patients- Investigated new coaching platforms to support scaling the health mentor program and increase coach to patient ratios; determined needs; explored options and pricing; met with vendors; tested platforms; shared feedback with leadership

Redwood City, California, United States

Assigned coach to 150+ individuals at a fast-paced digital health start-up.- Helped 70% of users who quit smoking in 2018 remain smoke-free during Pivot program; established rapport; gathered and assessed user history, goals, and challenges; provided actionable steps through mobile app using chat and text messaging features- Led operations to pull, clean, and analyze datasets to support coaching program; pulled data using pgAdmin and SQL; developed reports in MS Excel and Google Sheets; analyzed utilization functions; drafted, introduced, and tested coaching rubric- Spearheaded app creation and coaching enhancement initiatives; collaborated with designers and engineers; researched and presented key findings around smoking cessation; integrated testing scenario to support engineers- Mentored other coaches to help support their growth; discussed challenging conversation scenarios; trained how to identify tech issues; shared workflow efficiencies- Developed multiple training resources to support coworkers and improve productivity and performance; researched; created PowerPoint presentations and resources; conducted trainings

San Francisco, California, United States

Drove data management and analysis via scrum team with engineers, quality assurance, scrum masters, and product designers. Collaborated to develop product and product features. Tested product and reported data. Optimized testing protocols and supported strategic analyses. Managed fitness testing team. Generated annual strategic plans.- Mastered technical competencies and obtained promotion to Acting Fitness Manager within first 30 days; analyzed and practiced Python commands and testing methodologies; provided teammate support- Decreased leadership approval times by 50%+; improved testing quality; drove team communications; partnered with leadership; optimized fitness testing protocols- Managed 5+ project scrum teams to meet goals and maintain effective production lines; integrated testing scenarios; tested product function; implemented test for new function; analyzed benchmark data; ensured accurate reports

Ca, Nj, Mi

Led multi-site and global wellness programs and fitness centers for clients including Google, Dow Chemical, and Thermo Fisher Scientific. Headed hiring and training. Championed annual strategic business plans.- Developed and incorporated process efficiencies to streamline data collection and analysis; assessed client site operating budget; identified problem; created action plan; wrote complex formulas; shared reports with client- Spearheaded the hiring and training of over 30 new team members; interviewed candidates; onboarded new hires; ongoing training and performance management- Utilized Strength-based conflict resolution skills and communications; Gallup StrengthsFinder 2.0 assessment; charted and analyzed unique strengths; led group discussions; matched responsibilities with strengths; improved conflict resolution conversations- Implemented new wellness programming to boost customer interests, diversify the offerings, and increase active memberships; analyzed needs; pitched ideas; designed program and marketing materials; launched; data collection; report outcomes- Assessed goal progress and ensured contractual alignment; regular meetings and communications with client stakeholders; created agendas and reporting; provided updates; discussed additional needs

Remote

Managed a coaching caseload part-time for a virtual global wellness startup utilizing video chats and daily instant messaging through a unique web interface.- Top 4% of all applicants passing rigourous screening to be hired as a Wellness Coach- Achieved 100% compliance on coach metrics which led to the Coaching Director assigning more challenging clients- Utilized motivational interviewing, behavioral change theories, and positive reinforcements to successfully help clients achieve weight loss, healthy eating, stress reduction, and guilt-free living

West Bloomfield, Mi

Partnered with physicians and other health professionals to bring integrative and alternative medicine in a unique way within a hospital system setting.- Created innovative and holistic programs and classes to improve patient health and relieve stress while in treatment; collaborated with clinical team; identified problem to solve; brainstormed ideas; designed the class / program; implemented; reported outcomes- Organized first annual Michigan vs Ohio Fat Burn-Off Competition and Fundraiser that raised $2300 for charity with a total body fat loss of about 700 lbs; Formed partnership with gym in Ohio; developed fundraiser proposal; collaborated on rules; designed marketing; obtained approvals; executed using the Bod Pod; analyzed dated; reported outcomes; gave funds to charity and prizes to participants- Participated in Wellness Fairs, Galas, and other marketing and sales events to promote Vita services and increase membership sales

Waterford, Michigan, United States

Led single-site fitness center and wellness programs for General Motors. Maintained client and union relationships. Reduced workforce injuries. Championed annual strategic business plans.- Strategically adjusted wellness programming based on trends, data, and feedback; data collection; analyzed in Excel; observed trends; shared outcomes and reports with client via PowerPoint, adjusted plan- Reduced workplace injuries by 10% within first month of program inception; collaborated with Medical and Safety teams; conducted observations; determined trends; formulated an optimized program, executed- Forged partnerships with community colleges for internship placements; composed business proposal; designed college-approved curriculum; collaborated with college leaders; implemented

Cape May, Nj

Supervised the treatment of 80 recruits throughout a rigorous early morning physical therapy program, evaluated injuries and advised treatment plans for 10-15 recruits daily, and provided therapy for over 50 United States Coast Guard active duty, retirees, and dependents each week.- Injury assessment and evaluation- Injury rehabilitation and treatment therapies- SOAP Notes- Appointment scheduling- Collaborated with medical team- Created injury database in Microsoft Access (self-taught)- Data analysis of injury trends for recruits in bootcamp- Remedial Physical Fitness Program

Master Of Science - Ms, Health Promotion / Exercise Science

Bachelor Of Science (Bs), Exercise Physiology (Minor Athletic Trainer)