Manager
Palo Alto
Oct., 2006 - June. 2012: Dermatology Mar, 2010 - June, 2015: Internal Medicine, Geriatric MedicineJune, 2012 - June, 2015: Palliative CareResponsible for daily clinical operations, including staffing, supplies & equipment, safety, compliance and accreditation. Dermatology department services included medical, surgical, cosmetic, laboratory, photography, pathology and retail sales.Prepared and accountable for operating and capital budgets. Oversight and financial analysis of retail sales of cosmetic products. Accountable to organizational targets for Affordability, Access, Patient Experience, Growth, Quality / P4P, Experience of Work.Lead process improvements for access, 5S, phototherapy, transition from film to digital photography, clinical role / scope of practice, First Call Resolution for PSRs.Supported implementation of Lean; Model Line beta site, including Leader Standard Work, 5S, Call Assist, and Flow.Supported start up, growth and development of Palliative Care and Geriatric Medicine services and multidisciplinary teams in Palo Alto.Reduction in labor expenses through staffing model revision.