⏵ Member Experience: Fosters a welcoming atmosphere for all members and guests by building connections, addresses inquiries, and ensures the smooth operation by providing a courteous, friendly, and professional assistance and guidance to guests and staff.⏵ Membership Lead: Oversees membership staff to ensure completion of training and adherence to facility policies and procedures. Sets a positive example for staff and offers support to all departments. Serve as first point of contact for addressing member concerns, complaints, and disciplinary matters. Working to resolve issues quickly, discreetly, and effectively.⏵ Facility Operations: Ensures smooth operation of the facility with punctual opening, daily evaluation of facility cleanliness and appearance, reporting any concerns immediately to ensure a timely resolution. Posts clear and timely signage for members. Acts as a liaison for incoming shipments.⏵ Outreach and Sales: Engage in co-planning community outreach initiatives. Participates in planning and executing marketing events which increased membership up 15%. Secured $3,500 cash in-kind donations and 206 volunteer hours while facilitating a beautification Eagle Scout project directly benefiting the Burbank YCMA.⏵ Healthy Lifestyles: Assists on the HL team to ensure subs are found so classes aren’t canceled. Report daily member involvement to Directors. Promotes new classes and classes with decline in attendance to boost member engagement.⏵ Safety and Risk Management: Regularly performs facility walkthroughs, monitoring activities to prevent accidents and incidents. Coordinates facility evacuations and serves as the primary contact for EMS personnel. Safeguards confidentiality of all records.

Voice Over: March 2013 - Present
With a background in musical theatre, TV, movies, commercials and storytelling, using my voice creatively came naturally. I have a very caring mom, Disney-esque, kid friendly voice that is used for TV & Radio spots, phone systems, computer games, instruction/training and promos. Hold on to your socks, because I have a treasure bag of character voices also. Spunky kitten, craggy old witch, AI computer & more. 
I have voiced many projects including clients such as Purina, Kohls, Citi Bank, Delsym, Samsung, The City of Burbank, Tarpey, Fireblade Security, Skymorials, Caldwell, Starbucks, Wienerschnitzel, Truvia, Selina Tech, CorningWare, FoamFest, Nintendo, Publix, MADD and more Actor: August 1998 - March 2002• SAG - AFTRA union member• Under 5 (lines), Background, Stand-in• Reported to Assistant Directors, Casting Directors and Lead camera operators for numerous commercials, movies & television productions.• I’ve had the pleasure of working with Warner Brothers, Fox, Disney, Nickelodeon, CBS, Universal, Paramount, Columbia, Touchstone

⏵ Implement sales promotions to increase order volume.⏵ Deliver exceptional customer service by addressing concerns, showing empathy, and ensuring prompt resolution of issues.⏵ Engage customers through digital marketing and communication via a dedicated website, social media, and local advertising.⏵ Mentor and support team members.

⏵ National Coordinator of a non-profit volunteer organization with over 4,000 members ⏵ Administrative Assistant to the organization's founder and president ⏵ Chief Editor of "The Bugler’s Post," a bimonthly magazine ⏵ Developed public image and identity through social media and news organizations⏵ Director and Volunteer Liaison ⏵ Project Coordinator, serving as a general troubleshooter and problem solver ⏵ Training Director, responsible for video production and personalized training sessions

⏵ Involved in age-appropriate and developmentally suitable practices and academic paths, including STEM education.⏵ Support children's emotional, social, physical, and cognitive development.⏵ Implement health and safety practices, serving as a Youth Protection advocate.

• Conduct field interviews with sensitive populations and diverse demographics to collect sensitive data using a thoughtful, unbiased approach.

• Capture headshots, portraits, events, red carpet occasions, and fine art for marketing.• Freelance photographer for Burbank Parks & Recreation, covering sports, celebrations, award ceremonies, and community events.• Perform photo editing.• Organize meetings for client consultations.• Manage portfolio to drive sales.• Member of PPAGLA (Press Photographers Association of Greater Los Angeles).

• Manage billing and organize contracts for multiple properties.• Input Broker Price Opinions and Monthly Status Reports for property listings.• Communicate with agents and utility companies.• Carry out general office tasks, including photocopying, faxing, shipping, and ordering.• Conduct research and complete additional assigned tasks.

• Installed and trained businesses on Discover credit card terminals.• Resolved issues with customers' equipment and programming terminals.• Participated in business conferences and meetings throughout the U.S.