• Lead an eight-person global team as part of Wells Fargo’s Commercial, Corporate and Investment Banking Technology (CCIBT) international organization, an operating unit responsible for technology strategy and solutions deployment serving the organization’s non-US locations in Europe, Asia, Canada, and Latin America.• Serve as the first point of contact for initiating all new international technology projects, spanning demand/capacity planning, business case support, and funding pool tracking for up to 30 projects per year.• Drive all collateral and content creation (including SLA, KPI, incidents, and change reviews plus escalation and awareness topics) for 48 line of business and 12 senior technology leadership international and regional technology governance forums per year; also serve as a presenter in the latter grouping. • Deliver operational excellence by carefully forecasting, managing, allocating, and tracking all human and capital resources across up to six major concurrent projects.• Identify and deliver on cost efficiency opportunities and targets.• Manage delivery of four international technology town halls per year, offering access to technology thought leaders and topical deep dives to over 200 global technology staff.• Produce a monthly summary report distributed to over 30,000 global staff on all new technology implementations and trends. Key accomplishments:• Build a “tech college” connecting international technology teams to virtual courses for skills future proofing.• Realigned team structures and hierarchies to unlock efficiencies, reducing headcount costs by $3.5 million.• Oversaw creation and delivery of Tableau dashboards to visualize key international technology data, allowing for more accurate change and incident management. • Developed an approach to estimate costs more accurately for all international technology project executions. • Launched and chair an international technology Diversity, Equity, and Inclusion committee.

• Led a four-person global team as part of Wells Fargo’s Enterprise Information Technology (EIT) International organization, an operating unit responsible for all IT in the organization’s non-US locations in Europe, Asia, Canada, and Latin America.• Oversaw key global strategy and delivery of infrastructure and technology products and services used by 25,000+ employees.• Partnered with various EIT domains, including HR, Finance, and Risk, to ensure alignment of overall technology strategy.• Directed international operations in 40 countries, spanning metric reporting, business operational reviews, and consistency of integrated service and support.• Developed KPIs that measured performance data, SLA attainment, and expected service delivery; drove service improvements.• Collaborated with 50+ Well Fargo International technology teams to assemble product and service requirements.• Engaged with product, service, and infrastructure architecture teams to understand and translate business needs, identify gaps, and define delivery roadmaps and execution timelines for more than 45 projects.Key accomplishments:• Directed the International Technology Optimization Project (ITOP) portfolio, a multiyear program with a 2017 budget of over $1.5 million and the mission to align domestic and international infrastructure, process, and procedures.• Led five development projects to create critical operations reporting dashboards that provide regulatory-level reporting to Wells Fargo global technology leadership.• Instituted the governance structure for monthly and quarterly critical service reviews, providing senior technology leadership with the required insight into uptime for critical Infrastructure services.• Extended desktop video conferencing capabilities to over 100 global team members, reducing travel costs by 25%.• Developed innovative process-driven solutions that improved efficiency and reduced costs by up to 20%.

• Led two programs at the Workplace Engineering Group: Data Risk Management (a high-profile effort to ensure email data security) and Major Building Projects (creating the technology infrastructure for new facilities and workspaces).• Liaised with senior leaders to provide in-depth quarterly reports for up to 20 ongoing projects.• Managed four teams with 15 staff across new product onboarding, root cause analysis, and OS/desktop upgrades and rollouts.• Strategically analyzed and assessed technology project needs; created multidisciplinary project teams; allocated budgets.• Developed a governance structure to achieve project transparency and keep senior management abreast of all engagements.Key accomplishments:• Successfully rolled out 75+ new products and transitioned smoothly from 12 legacy systems to new global platforms.• Drove two major OS upgrades in two years for over 38,000 desktops across the entire organization; introduced a new Linux-based OS to support virtual desktops.• Co-Chaired the Technology Infrastructure Career Development Committee for NY/NJ, promoting career advancement across over 3,500 staff (currently serve as the recruiting champion for the University of Maryland, leading the search for fresh talent from their graduate and undergraduate computer science and engineering programs).• Served as a Founding Member of the Women in Technology Infrastructure Forum, building a community to drive women’s advancement in technology roles.

• Managed a 20-person global team spread across New York, Tokyo, London, Singapore, and Bangalore that supported Electronic Trading Platforms and Investment Research and Analytical Tools, consisting of natively developed and third-party applications that were core to the company’s main business operations and used by over 100,000 internal and external users.Key accomplishments:• Standardized support procedures and processes across 10 critical systems, providing consistent 24/5 service-level support to users around the world.• Rolled out a global ticketing system which fueled constant process improvement and reduced time to issue resolution by up to 40%.

• Led a 60-person team and managed a $3 million annual budget in heading infrastructure technology client services for the EMEA region (position was based in London).• Oversaw the EMEA “help desk”, delivering support for all workstations (12,000), mobile, multimedia spaces, and phones.• Enforced adherence to global security procedures and processes for all workplace technology.• Managed relationships with over 25 third-party vendors, ranging from technology providers to temporary staffing firms.Key accomplishments:• Drove the EMEA component of a global transformation for providing virtual client services support, consolidating these functions in two global support centers in India and the US, as well as streamlining the EMEA team, with the latter reducing costs by up to 50% per year.• Renegotiated vendor agreements and created processes to better reconcile technology inventory, driving a significant reduction in costs to confront the challenging economics around the Global Financial Crisis.

• Managed a five-person team as the Global Head of Electronic Trade Support, overseeing Level I and II support for the Fixed Income division, servicing over 20,000 internal and external users.Key accomplishments:• Built the global support team in New York, London, and Tokyo from the ground up, and created a set of standardized global standard operating procedures for support and client service.• Introduced mechanisms to prioritize client support and escalation, improving the time-to-process for onboarding of key new clients and delivering “white glove” service to critical existing clients.