Jennifer Fallon Email and Phone Number

Guest Experience Manager, Housekeeping Guest Show Manager, Frontline Service Advisor, Operations Support, Concierge, Group Assistant & Trainer and Quick Service F&B College Program Hostess. Guest Experience Manager-Front Office• Mentor & train new leaders & interns. • Organized & conducted Frontline Service Advisor & Concierge interviews to hire qualified candidates.• Exceeding guest expectations by providing appropriate guest service recovery & follow up. • Managed & Led 125 Cast Members in daily operation.• Track compliance training & coordinated training for all new hires & transfers by managing training schedules as well as creating a pipeline for trainers. • Developed & maintained relationships with repeat guest to ensure guest satisfaction. • Overseeing scheduling, generated weekly leader & Cast schedules based on resort occupancy & labor justifications. • Supported Inventory Manager by partnering with Housekeeping, Engineering, & Revenue Management to administer resort inventory & refurbishment.• Planned & remodeled space for MyMagic+ enhancements & renovation of Bell Services Luggage room & DME area.• Performed daily administrative duties such as payroll & PTO requests as well as processing terminations & LOA.• Investigating & responding to any HR & ER claims; taking disciplinary action when needed.Guest Experience Manager-Housekeeping• Oversaw Cast & Leader schedules and accurate weekly payment of Cast by daily payroll functions.• Assisted Cast with compensation, benefits, LOA & FMLA inquires.• Led a team of Cast Members covering 1547 rooms & surrounding areas. • Executed & oversaw special projects, such as soliciting guest feedback to improve in-room experience.• Implemented & taught Cast new COVID-19 pandemic cleaning standards also mentor & coaching on Disney standards.• Ensured six NBA teams had successful resort stay by scheduling cleanings during practice times, enforcing protective face shield, mask, & glove wearing mandates.

• Provide Candidates with an exceptional onboarding experience by providing all relevant information to support the administrative paperwork process and subsequent onboarding experience.• Recruit and interview a weekly average of 60+ applicants for more than 100 unique frontline positions utilizing Kenexa ATS.• Identified and Recruited for New Property Openings such as NBA Experience and Star Wars Galaxy Edge. • Represented the company at internal and external job and career fairs for various lines of business.• Review applications utilizing Kenexa Talent Management software to source right-fit-talent.• Consult with Line of Business Recruiters and hiring leaders to ensure appropriate staffing levels are being maintained.• Complete administrative responsibilities that are required throughout the hiring process, including the scheduling of background checks, fingerprint process and orientation classes.• Screened resumes to ensure qualified candidates were invited to interview. • Organized and ran Recruiters immersion for Resorts LOB to become familiar with Front Office roles. • Oversaw layout of internal Casting website to guaranteed it had current information and was user friendly.• Ensure compliance with hiring regulations, eligibility by pre-screening and interviewing candidates and became proficient in all positions and pay.• Assisted College Program participants after their program ended to stay employed with company by finding positions for them; which helped the company with increase of retention. • Partnered with multiple Labor Unions to ensure recruitment efforts are with in bargaining agreements and contract guidelines.• Provided instant feedback and timely interview results. • Ensuring accuracy of role expectations by assisting with job descriptions.• Partnering with all Lines of Business Leaders to maintain recruiting needs were being met.