Jennifer Graff Email & Phone Number

Greater Seattle Area

Tier 3 support for all things IT to the Mayor's Office/ Administration and the Economic Community Development Service Areas for the City of Kent, Washington.

Greater Seattle Area

-Support systems inherent to operations at the City including server maintenance and troubleshooting.-Provide professional knowledge and guidance for projects related to assigned systems.-Actively participate in the upgrade or replacement of legacy applications while minimizing downtime and outages to the business.

Greater Seattle Area

-Support all Alaska Airlines Field Services Managers with reporting and other duties as assigned.-Act as SME for Short Cycle Projects and processes-Assist in development of ITSM tool for Field Services at Alaska Airlines-Manage all short cycle projects, including understanding requirements and standards to ensure continuity across the enterprise.-Work closely with teams to ensure timelines are met.-Monitor and provide all troubleshooting and support for Alaska Airlines kiosk hardware.-Provide support for teams based out of all locations Alaska Airlines has Field Services teams.-Also IT Resource Manager for Reliant Group beginning January 2016.-One of the leading members of the Reliant Training Coordinator group; build and maintain a Training Library for Reliant team members to include documentation, PowerPoint presentations, a glossary of terms used within Reliant and on the client site, knowledge checks and "tribal knowledge" repository.

Greater Seattle Area

-Software Asset Management for Alaska Airlines.-Review and validate installed software in Altiris Console and Tivoli.-Update all software records as required for installs, removals and replacement computers across AAG.-Request and order various software as needed and approved for cost by management.-Advise Field Systems technicians of licensed software that has been validated for installation, including accurate versions.-Review IT Requests and correctly assign teams across the country short-cycle projects based on emails received in the IT Requests queue.

Greater Seattle Area

-Determined corrective action or required approval for assigned tasks, including requesting approval from the appropriate owner for Active Directory (AD) groups; file shares; and distribution lists; updated AD as needed.-Processed new hire and transfer Internal Action Forms and provided access to AD groups; file shares; and distribution lists as they were approved.-Played a key role in eliminating a backlog of more than 1,000 requests in fewer than three months.

Tacoma, Wa

-Located potential Seller ID matches while working from multiple Microsoft Excel spreadsheets.-Confirmed possible matches by using Internet Explorer, and documented Seller ID matches.

Lacey, Wa

-Executed scripts on an application, including retesting incidents once a solution was implemented. -Drafted Ad hoc scripts, finishing 34 scripts in three days for an application.-Attended design meetings and sessions with the Client for application upgrade requirements.

Tacoma Wa

-Drafted a weekly report for Russell Investments, which captured all auditable compliance data from the previous week for their required audits (SOX, SSAE-16/SAS70 and corporate audit).-Successfully ensured that Russell Investments acquired no audit violations.-Managed and resolved Change Management related escalations.-Updated the Change Management Database (CMDB).-Developed and presented a weekly Change Advisory Board (CAB) meeting agenda to Russell Investments.-Pulled and processed error and closing confirmation reports on a weekly basis.-Played a key role in Russell Investments smooth transition to a new Managed Service Provider.

Tacoma Wa

-Performed key Change Management functions daily for the Russell Investments account, reviewing and processing more than 3,300 Request For Change (RFC) documents.-Created and updated all Change Management process documentation and trained team members, including implementing improved Change Management submission procedures to make use of a SharePoint website.-Successfully ensured that Russell Investments acquired no audit violations.-Developed and presented a weekly Change Advisory Board (CAB) meeting agenda to Russell Investments.-Pulled and processed error and closing confirmation reports on a weekly basis.

Tacoma Wa

-Provided a dynamic and pleasant experience for patients.-Ensured all office paperwork was organized and prepared for optimal efficiency.-Coordinated scheduling and confirmed appointments.-Performed front office duties as assigned.

Orting Wa

-Provided a dynamic and pleasant experience for patients.-Ensured all office paperwork was organized and prepared for optimal efficiency.-Coordinated scheduling and confirmed appointments.

Shelton Wa

-Presented products to groups of interested clients-Promoted products and opportunity clearly and effictively-Collected and managed payments-Followed up to ensure client satisfaction, including client returns, exchanges and complaints-Managed multiple client accounts