Jennifer Keith Email and Phone Number

● Conducts daily audits on 100+ dental claims, identifying and rectifying errors, which improves accuracy and accelerates claim processing times by 17%.● Streamlines documentation procedures for outstanding dental claims, leading to an increase in successful claim resolutions.● Coordinates with insurance payers to ensure timely payments, achieving a 94% success rate in claim payments and reducing outstanding claims by 14%.● Develops and delivers training sessions for employees on audit procedures and claim processing, enhancing team efficiency reducing error rates.● Generates detailed reports on audit findings and claim statuses, providing actionable insights that improve overall operations and reduce discrepancies.● Manages claim corrections and refunds efficiently, ensuring compliance with insurance payer guidelines.

● Led a team of 15 associates in managing revenue cycle operations for 23 pediatric and family offices, achieving a 98% accuracy rate in payment postings and adjustments.● Developed and implemented new SOPs and training materials, resulting in an increase in team productivity and a reduction in processing errors.● Performed comprehensive audits on patient accounts, ensuring accurate balance and credit assessments, which reduced billing discrepancies by 24%.● Implemented a robust follow-up system for outstanding claims, decreasing the average days sales outstanding (DSO) by 11%.● Generated and analyzed detailed financial reports, providing actionable insights that informed strategic decision-making and improved overall operational performance.● Conducted regular training sessions for new and current employees, resulting in a reduction in onboarding time and an increase in overall team competence.● Collaborated with other departments to ensure seamless integration of accounts receivable operations, enhancing cross-functional efficiency.

● Optimized patient scheduling processes, reducing appointment wait times and increasing patient satisfaction scores by 12%.● Managed patient intake and registration, ensuring accuracy and completeness of demographic and insurance information,leading to a reduction in claim denials due to administrative errors.● Utilized data analysis tools to track and report on patient appointment trends, aiding in resource allocation and capacityplanning.● Collaborated with IT to troubleshoot and resolve technical issues with patient management systems, ensuring minimaldisruption to clinic operations.● Analyzed patient flow data to identify bottlenecks and implemented process improvements.● Led a project to redesign the patient check-in process, resulting in a 20% decrease in registration time and enhancing overallpatient experience.

● Processed 200+ multi-faceted dental claims daily, ensuring adherence to policy coverage and limits.● Conducted detailed audits of dental claims, identifying and rectifying errors, which led to a reduction in claim denials.● Coordinated with insurance companies to follow up on pending claims, providing necessary documentation and achieving a93% success rate in claim payments.● Developed and maintained comprehensive documentation for claim processes, ensuring consistency and compliance withinsurance regulations.● Trained new team members on claims processing procedures and software, enhancing team productivity.● Reviewed and updated Standard Operating Procedures (SOPs) for claims processing, ensuring alignment with best practicesand regulatory requirements.● Led cross-functional projects to integrate new claims management software, resulting in a seamless transition and an increasein processing speed.

● Researched and verified employment information for applicants, ensuring accuracy and completeness, which resulted in a98% validation rate.● Developed and maintained a detailed tracking system for verification requests, improving follow-up and reducing turnaroundtime by 18%.● Managed multiple databases to efficiently gather and cross-reference information, enhancing data accuracy and integrity.● Maintained strong relationships with employers nationwide, facilitating efficient and accurate information gathering andverification.● Implemented quality control measures to ensure the accuracy and reliability of verified information, resulting in a 100% auditpass rate.