Jennifer Elbert Email & Phone Number

Train supplier, client, PMO on VMS tool (SAP Fieldglass; Beeline) process for client.• Host Monthly Supplier Townhalls and Bi-weekly touchpoints for IT Strategic Suppliers.• Executes and Monitors SOW process in VMS tool.o 300+ SOWs.o over 4000 SOW workers.o 3000 Profile Workers (PW).• Support on/off boarding of SOW resources - Works with supplier onboarding teams to onboard new resources and extend end dates as needed to what is reflected on contractually by the supplier and NYL.• First level support for VMS issue resolution – problem solve and resolve on Global/Administrative functions of SAP Fieldglass. This includes the SAP Fieldglass integration with MyAccess and the integration between Fieldglass and NYL’s internal AP system.• Lead the SOW module conversations at the QBR with the client. Process improvements and current challenges were discussed and addressed to the client.• Perform compliance audits: weekly, monthly; Responsible for managing data integrity – research, review, resolve as part of a best-in-class activity.• Managed advanced analytics for client, supplier, PMO team.• Create Standard Operating Procedure (SOP) documentation for PMO, Client, Supplier.• Assist with special projects as needed.o VMS implementation.o PW to SOW lift.o Funding Model Lifto IO Code updates.o Job Role/Level Update.o Successfully rolled out Dovetail.

Louisville, Kentucky, United States

Manages the administrative process for Statements of Work (SOW) interfacing with all appropriate parties (Client, Suppliers, Contractors) to ensure that SOWs are created and managed effectively. Additionally, assists in changes and communications related to SOWs and Contractor assignments.Forms trusted relationships with the client managers through the quality and timeliness of services rendered as well as with suppliers in the fairness and timeliness of the related activities. Managing the contractor experience in their smooth start and end of assignments, timesheet and expense creation and approvals

Louisville, Ky, United States

The Operations Manager (OM) is leading a team that is responsible for the day-to-day operations of the branch, specialized in Industrial and Light Manufacturing. This position is responsible for organizing operational activities. The OM also ensures goals are achieved client retention, and branch growth.

Provides operational support to National accounts that are centrally managed within the Account Management team & may be serviced through both Specialized & Standard Delivery models. Acts as first line of contact for all field branches and customers as it relates to service & delivery of the centrally managed account, compliance, customer & associate satisfaction and reporting. Also responsible for partnering with the Account Manager to formulate strategies for program retention & sharing of best practices to ensure client growth.

Approved Vendor Implementation

Managed project for start to close on Five Phase process: Initiation, Analysis & Design (with or with VMS), Execution, Control, Project ClosureReviewed contract and define scope Establish Schedule and communication roadmapCollect historical data and perform gap analysisEvaluate existing supplier relationships against future state; gather contingent workforce census data Schedule and conduct training for internal and external usersEnsure field offices have recruiting plans to support needsDocument lessons learnedConduct operational review to ensure account is in steady stateMonitor key performance indicators and service level agreementsTransition account to field, National Account, etc

Manage daily operation of office Manage volunteers Audit weekly collections and building funds Responsible for continued relationship building with congregation Manage sacramental records and cemetery records Audit employee files

Manage MSP (Master Service Provider) program at Client Site Act as Buyer for Client in Contingent Labor Manage Sub-vendor contracts and submittals Responsible for staff (2) Responsible for continued relationship building with client Manage day to day operation of Contingent Labor for client Responsible for training new staff members Conflict Resolution and Customer Service

Increased sales from 133.38% YTD from previous year Increased Gross Profit 190.46% YTD from previous year 4000-5000 hours/week Manage 25-30 accounts (National and Small to Mid-size Business) Responsible for Service to all clients in Louisville Area Responsible for Sales for Louisville market Manage staff of 6 Responsible for training new staff members 2006 - earned award for top 10% Branch Manager Conflict Resolution and Customer Service

Provide customer service and staffing expertise to client. Implemented new reporting to review metrics/scorecard Responsible for Recruiting, On-boarding, Counseling, Terminating all Spherion employees at Jabil Global Services Managed 100+ temporary employees Build relationship with supervisors, managers, and operations manager Instrumental in winning new business with Jabil; 2004 - earned award for top 10% On-Premise Manager

Managed 100+ temporary employees (all shifts) Responsible for Hiring, On-Boarding, Counseling, Terminating Spherion Employees on assignment at UPS Responsible for building relationship with contacts at UPS Helped with Union avoidance & issues with temporary workers Responsible for Customer Services to all UPS locations in Louisville

Recruiting (ads/job fair/internet postings) Trained new Employee Service Reps Assessed/Training employees on Computer Skills Responsible for Customer Service to clients and employees Counseling/Terminated Spherion employees on assignment at UPS