• Conduct interviews and/or tours responsive to the needs of prospective members• Sell memberships and complete appropriate documentation, paperwork, and data entry for sales• Handle all monetary transactions according to the protocol• Manage and resolve membership concerns and inform supervisor of unusual situations or unresolved issues• Apply YMCA policies and protocols dealing with member services or any emergencies

● Oversaw parking decal system used by over 2,500 students, faculty, and staff, including leading the project to automate and simplify distribution, which streamlined workflow productivity by 95%● Recruited, onboarded, and trained over one hundred student employees, which increased student employment in the campus security department by 80%● Served as the volunteer sponsor of B.R.I.C.S. (Building Relations in Campus Safety), a student-managed organization to improve relationships between twenty-five safety officers and students.● Assisted all staff members create digital training modules using their cell phones, on topics, including processing parking decals to crisis management

● Worked with over one hundred families to provide resources and planning for elder care, Alzheimer’s, and dementia care, including training modules and flyers● Managed community marketing budget and oversaw designing and printing brochures, flyers, and postcards