• Accountability to drive the development of organizational and execution of change strategy for digital, to drive transformation and growth. • Focus on the people aspects of change, ensuring stakeholders and sponsors are engaged and sustainable mechanisms are put in place for learning and reinforcement. • Build and sustain relationships with key business and functional resources to meet the needs of our clients. • Understand points of resistance to manage and support individuals through change management curve. • Partners with leadership to ensure effective engagement and lasting adoption of organizational change. Provides leadership and direction to multiple teams typically through other people leaders.• Collaborate with Change Steering Team to develop sustainable change planning and governance to drive a change-ready organization and 2-way sharing of best practices. • Evaluates and oversees alignment and coordination of messaging across major programs to create a unified visual and compelling narrative of the future state, ensuring an impact assessment for all key stakeholders/roles in business, functional partners as well as the internal organization.• Consults on the development, collection, monitoring, and reporting of change measures and effectiveness • Designing strategies for most effective technology and practices to implement and foster adoption across the enterprise.

- Promote, implement and foster adoption of the DSA portfolio to STP - Facilitates functional discussions with business partners and DSA team to define requirements and translate business questions into clear functional and data specifications- Work with developers, Architect Specialist, Lead Architect Specialist and Product Managers in the design, build and enhancement of reporting solutions, in alignment with functional requirements. - Interfaces with Project Manager, Team Lead, and customers/clients to effectively complete implementation deliverables- SME in the Source to Pay work stream for reporting needs. Partner, liaison and trusted adviser of STP for data, reporting and analytics needs.-Provide post production support and turn-over to run the business operations - Manage the DSA products and services in collaboration with the Lead Architect Specialists and Product Managers- Develop and review detailed design and security specifications, coordinate test plans and user documentation for functional and technical completeness in collaboration with the Architect Specialist, Lead Architect Specialist and/or Product Manager.- Evaluate alternatives and recommends solutions that satisfy the customers’ needs. - Ensure functional and technical designs meet business requirements, conform to Dow Information/Technology architecture standards, and optimize productivity and long-term cost of ownership. - Assist with estimating new development and enhancement requests.- Track performance and report progress against deliverables, continuous improvement and team goals.- Full lifecycle management and delivery of DSA products and services leading to Dow’s value growth.

- Relationship Management - Build and maintain relationships with business clients and service/support teams. - Service Adoption & Satisfaction - Promote services to business based on need, provide training & education, and represent service feedback - Business Strategy & Technology Portfolio – Pursue business knowledge, understand business architecture, and contribute to definition of business-outcome focused capabilities - Provide Business Communication - Be able to articulate the business model, business strategy, work process, enabling technology and needs - Idea / Project Shaping & Execution - Assess opportunities and value, and represent the business in projects - Mergers, Acquisitions, Divestitures - Work with Business Relationship Manager to execute necessary Business Merger, Acquisition, and Divestiture activities - Escalation & Executive Support – Explain support procedures and provide executive support - Analysis - Provide key business-specific analysis across various fronts: situation, service consumption, customer satisfaction, opportunity, root cause analysis, etc. - Reliability - Advocate process improvement, support reliability, etc. - Intellectual Property Protection - Uncover opportunities to protect crown-jewels or Intellectual Property, provide security education - Engage with Business Relationship Team - Track value-adding work, share news, opportunities, recognition and knowledge

- Lead virtual and in-person training sessions for end users in sales and marketing who utilize the contract management tool- Accountable for work process implementation and execution while meeting internal and external compliance standards - Create, maintain, and store all process documentation - Strong interpersonal skills which involve influencing others of varied functions, businesses and levels within the sales and marketing team- Responsible for working with the IT Team to continuously improve and evolve the CMT tool to meet business needs. - Liaison with legal team, monitor and verify that contract administration activities are properly performed- Work with global businesses to define gaps and implement work processes which enable higher levels of efficiency in the businesses. - Support security administration process by reviewing and approving user access to the CMT tool, maintain security file shares, and SharePoint site. - Create and maintain project timelines- Leverage best practices by facilitating Global and NAA Focal Point meetings- Implementation of new support systems (i.e. DocuSign) and business service standards- Responsible for communicating the activities associated with CMT service events- Troubleshooting and resolving errors end users inquires and via internal help desk tool. - Create and maintain metrics and specialty reports for executive and business specific needs

- Strong organizational and analytical skills, sound judgments with attention to detail and an intuitive and proactive approach to support Community President and Market Executive - Manage logistics, timelines and calendars to ensure the most effective use of Community President and Market Executive’s attention and focus; proactively monitor schedules to identify and resolve conflicts and inefficiencies. - Ability to manage multiple priorities, projects, and display flexibility in fast-paced and changing work environment. - Responsible for all aspects of Board and Executive Committee Meetings; including meetings invitations, room reservations and logistics; agenda reminders, attendance, nameplates, catering, meeting materials, taking and distributing meeting minutes and clean up. - Process internal and external reconciliations for Community President and Market Executive. - Manage the writing, production and distribution of client correspondence - Manage sponsorship consideration committee and marketing board; taking and distributing meeting minutes, obtaining and dispensing check requisitions - Coordinate various events which include dinners, workshops, retreats and meetings- Review and manage mail, filing, provide telephone support as well as update and maintain Community President’s contact list.- Manage all departmental entertainment/sporting tickets and volunteer events - Manage Onbase digital document system and TrustRite account system - Create and maintain various metrics, graphs, and documentation