• Identify clients or families in crisis and make emergent referrals to appropriate authorities, department/division services, or local community resources including requests for exceptions to rule and prior approvals on behalf of clients.• Conduct quarterly treatment team meetings with SOPT therapists, supported living providers, employment providers, Community Corrections Officers and others; review and provide input for Positive Behavior Support Plans.• Conduct face to face client assessments and home visits with clients and families; identify support needs of clients, arrange for services, authorize provider payments for services, and advocate on behalf of clients.• Client caseloads of 30 to 75 individuals with developmental disabilities, including those with mental health concerns, behavioral challenges and criminal histories.• Review and monitor client plans, reports, and client progress, respond to emergencies and complete incident reports.• Establish and maintain complete, organized and accurate case files.

• Ability to guide a texter in a calm, professional manner toward making healthier choices without rendering judgment to texters experiencing crisis situations.• Able to relate well with diverse populations and age groups and handle multiple texters at once.• Complete suicide risk assessment on all texters, safety plan or initiate an active rescue.• Determine needs and provide referrals to agency approved community resources• Build rapport, explore & identify the issue and the texter's goal, collaborative problem solving, ending the conversations.

• Provide training direction, assist with interpersonal skills, and provide feedback and motivation simultaneously to three 18 to 21-year-olds living with developmental delays. Provide functional and vocational focus the skills necessary for increased independence/employment. • Assess strengths, challenges, and needs of individuals and participate in staff conference and Individual Education Programs (IEP) to coordinate providing consistent supports for individuals. • Provide the required level of supervision, support, safety awareness with constructive feedback.

• Interview and inform clients of their rights, serve as an advocate for residents in long-term care.• Investigate and resolve quality of care and quality of life complaints including abuse, neglect, self-neglect, abandonment, and/or exploitation.• Conduct unannounced wellness checks of residents in long term care facilities.• Advocate and promote programs for residents living with past trauma or as victims of crime.• Develop constructive and cooperative relationships with clients, colleagues and community assets that facilitate successful outcomes including Residential Care Services, Adult Protective Services, Home and Community Services and Homage Senior Services.

• Assisted APS investigators in investigations of allegations of abuse, neglect, self-neglect, abandonment, and/or exploitation. Participated in face-to-face interviews with alleged victims, alleged perpetrators, and collateral contacts.• Utilized CARE, Barcode, ACES, TIVA, TIVA2 and other resources for intake reviews.• Coordinated with law enforcement, judicial entities, guardianships, families, long-term care facilities, medical care professionals, other regional offices, community agencies and partners regarding needs of clients being served. • Identified situations presenting risk to vulnerable adults and refer to protective service groups.• Precise and timely case notes and document upload per agency standards.• Participated in on-going training and meetings on Adult Protective Services programs.

• Interviewed individuals for basic information relating to social history, and potential barriers to treatment, counseled clients and provided supports to clients regarding barriers to treatment.• Developed and implemented care plans for clients including scheduled and preemptive follow-ups for patient adherence using cloud-based data collected from home respiratory equipment. • Reviewed and interpreted medical records and history to assess services needed, cognitive functioning and supports needed to promote positive outcomes for health interventions.• Maintained accurate agency electronic medical records (EMR) and databases. • Reviewed cases to confirm adherence to patient care plans.

• Interviewed clients for basic information relating to social history and potential barriers to treatment, counseled, and provided supports to remove barriers to successful treatment.• Provided formal and informal referrals and resources, including financial assistance, support programs and education and other inter-agency staffing and referrals.• Developed, implemented and followed a care plan, authorized services and communicated with physicians regarding the needs of the client.• Counseled clients about agency policy and procedures and the law as it relates to the individual’s vocation, professional licensing and potential diagnosis.• Participated in intra-agency meetings to develop service goals, and treatment plans. • Reviewed and interpreted medical records and history to assess services needed, cognitive functioning and supports needed to promote positive outcomes for health interventions.• Maintained agency records and documentation. Reviewed cases monthly to confirm adherence to a minimum of three quality assurance standards. Evaluated, compiled and reported data and necessary corrective actions to physicians and staff. • Managed and trained the day technical team, evaluated staff performance and productivity, and communicated patient care issues with the physicians and the Clinical Director resulting in patient satisfaction scores of 97-98%.• Reviewed cases monthly to confirm adherence to a minimum of three quality assurance standards. Evaluated, compiled, reported data and corrective actions.• Developed policies and procedures, care flow pathways and instructional materials for a Home Sleep Testing program.• Spoke at public outreach healthcare events and provider educational events.• Diagnosed, troubleshot, and monitored equipment and backup server functioning.• Ordered and maintained inventory within budgetary constraints to reduce overhead costs by over $75,250. Negotiated vendor pricing.• Designed/planned team building initiatives.

• Taught the technologist education program and ran scoring quality assurance programs to ensure accuracy as required by the clinical practice guidelines.

• Trained new scoring technologists and delegated work load and organized, ran and reported scoring concordances for Quality Assurance program.

• Night technologist responsible for patient setup, education and monitoring.• Organized and operated the home oximetry program for one year.