Jennifer Peterson Email and Phone Number

• Sell and service new event bookings and build strong client relationships. • Interact with client from the contract negotiation process, including payment structure, budgeting needs, and concessions. • Communicate client needs to all divisions within the hotel in daily meetings to ensure a smooth execution of events. • Supervise all details of planned events to ensure each event meets or exceeds client expectations. • Conduct site visits, maximizing food and beverage revenues, menu planning, up-selling, agenda setting, arrange hotel meeting services, hospitality amenities, and special VIP requests. • Executed events for up to 1,200 attendees including, general sessions, breakouts, board meetings, non-profit groups, auctions, galas, weddings and ceremonies. • Continued education through sales training, and event based membership organization

• Acquired new accounts and maintain current relationships with clients at both the InterContinental San Francisco and Mark Hopkins hotel properties. • Handled negotiation process of contracts as well as payment structure and concessions. • Handled all coordination of client events and distribute all information to participating divisions within the hotel. • Supervise all planned events and worked hand-in-hand with the banquet, kitchen and audio-visual departments to ensure each event meets or exceeds client expectations. • Responsible for site visits, maximizing food and beverage revenues, menu planning, up-selling, agenda setting, arranging hotel meeting services, hospitality amenities, and special VIP requests. • Designed new wedding formatting for the hotels including menus, special wedding bonus packages, and discount rates with preferred vendors.

• Supervised the daily operations of the 43,000 sq ft banquet area. • Managed a staff of 35, inspected function rooms and equipment prior to functions for cleanliness, proper inventory, and set up. • Met with the customers to review the Banquet Event Order and to review any changes, issues and/or problems to ensure delivery of a quality product. • Supervised clean-up of functions room and proper breakdown and storage of equipment. • Acted as a liaison to the kitchen staff, Sales and Convention Services and Audio Visual departments. • Responded to and handle guest problems and complaints. • Handled Banquet operations to ensure the overall success of an event and manages activities to maximize customer satisfaction. • Assisted in the organization of all event vendors and vendor deliveries during each event. • Developed a strong working relationship with PSAV to produce impeccable events for each client. • Assisted PSAV with all banquet information to help guarantee smooth transitions from one event into the next. • Worked side by side with PSAV Concierge to keep constant communication between Banquets and PSAV with all needs of each Client and group.

Property-opening team member. • Planned and oversaw the one-year anniversary celebration for Montage Deer Valley. • Lead contact with the meeting planner and liaison for all departments in the hotel. • Performed Banquet Captain duties as necessary. • Designed and developed the Montage Deer Valley Event Concierge Manual. • Trained opening banquet staff and wait staff and on required protocol at the resort • Trained wait staff to operate in the restaurant and lobby lounge. • Supervised approximately 20 banquet staff. • Worked with Meeting Planners and Guest Services to arrange for guest amenities delivery. • Assisted with rooming list and no show reports. • Oversaw all group packages, attend BEO meetings and resume review meetings. • Maintained contact with outside vendors and destination services during all event. • Developed strong working relations with 5 Star Audio Visual as well as off property Audio Visual companies while onsite to ensure constant communication is reached for flawless events. • Maintained a close relationship with 5 Star Audio Visual for event set-up, and breakdown to ensure both departments success.

Perform general office duties including; greeting clients, scheduling clients for the Self Directed IRA division, sorting and distributing mail, filing of all documents. I also prepare quarterly statements, balance the general ledger making sure all checks clear; assemble the Trust Committee binders and deliver binders to clients, and oversee all activities regarding the Safety Deposit boxes. I process all documents related to new accounts, as well as, process documents for annual reviews, schedule annual reviews for each Self Directed IRA client and assist with other aspects of Self Direct IRA as needed by on-site Managers.

Interacted with clients to ensure they received tours of the event facilities, reviewed pricing options available for the event and booked the event. I maintained close personal contact with clients from negotiations to the completion of the event. I supervised set up and tear down of each event. Coordinated with outside vendors in variety of capacities depending on the nature of the event to ensure all the clients needs and expectations were met.

Interacted with clients to ensure they received tours of the event facilities, reviewed pricing options available for the event and booked the event. I maintained close personal contact with clients from negotiations to the completion of the event. I supervised set up and tear down of each event. Coordinated with outside vendors in variety of capacities depending on the nature of the event to ensure all the clients needs and expectations were met.

Interacted with clients to ensure they received tours of the event facilities, reviewed pricing options available for the event and booked the event. I maintained close personal contact with clients from negotiations to the completion of the event. I supervised set up and tear down of each event. Coordinated with outside vendors in variety of capacities depending on the nature of the event to ensure all the clients needs and expectations were met.

Performed general office duties; including greeting clients, answering phones, mail distribution and shipping preparation. Procured all office supplies, working with various vendors to ensure lowest costs, prepared and entered all invoices and purchase orders; and followed up with suppliers on all out standing invoices. Responsible for ensuring all time sensitive bids, business licenses and W2 forms were accurate.

 Inputting information into an in-house database Organized, stuffed and mailed 300 mailers to employees Other general office tasks as requestedIn charge of inputting information in the in-house Human Resources database. Assisted with Accounts Payable department database updates. General office duties as requested.

I assisted customers to find their desired products in the store. Training specialist for all new employees on registrar protocol. Proficient in all Mailing Center procedures such as mailing UPS, FedEx and USPS.