Perform diverse content management consulting including copywriting and editing, branding optimization, and documentation standardization, supporting a diverse clientele in partnership with senior leadership. Notable Projects: + Converting a client’s banking industry fact sheets to user-friendly webpages.+ Expanding content strategy to digital and print media.

Wrote and developed outcomes-centered multi-modal curricula including video lectures, infographics, and presentations, for 20+ different online writing and literature courses.Committees: TWU Developmental Education Advisory Committee Member, 2021-Present5 Successful Search Committee Member, 2011-PresentTWU Academic Integrity Committee Member, 2020-2021Arts & Sciences Diversity Taskforce Member, 2020-2021

Lead the University Writing Center including strategic direction, staffing operations, budget management, and day-to-day operations, conducting up to 8K+ appointments annually.Instructional Design:- Develop WCONLINE video-trainings through content development, instruction design, technical writing, and delivery management, driving adoption campus-wide. - Create a writing consultant training program including market research, outcome identification, content creation, and assessment development, gaining CRLA (College Reading & Learning Association) Level 1 Training Certification.- Build and deliver monthly site-wide professional development ensuring team-wide alignment and competence. - Design custom faculty-requested workshops and presentations on topics including Preventing Plagiarism, Developing Arguments, APA/MLA, and others topics.Program Management:- Modernize center-wide processes through the implementation of WCONLINE, evolving manual operations to cloud-based from vendor vetting and contract negotiation to implementation strategy, enabling accessible, accurate performance data. - Enhance program funding by developing strategic relationships, diversifying funding sources, and presenting data-informed performance results, growing annual program budget by over 55%.- Drive program effectiveness through process standardization, KPI development, and assessment building, creating actionable reporting and data-driven decision-making.- Cultivate a client-focused consultant team from hiring and onboarding to implementing recurring feedback loops, providing field-based training, and ensuring empowered coaching and mentoring, growing to a team of up to 20+. - Operationalize a virtual experience by establishing standardized workflows, leveraging OWLive synchronous tutoring program, and training team members on online learning, minimizing disruptions throughout the COVID-19 pandemic.

- Standardized program course outlines and master syllabus by building templates, defining key language, and establishing quality frameworks, ensuring consistency, relevancy, and continuity program-wide.- Rejuvenated an at-risk program by aligning learning objectives and goals with learning outcomes and assessments, as a content expert in course development and standardization.| Global Campus Curriculum Committee, Voting Member |

- Led the ADDIE-based course redesign project for high enrollment courses by analyzing, designing, developing, implementing, and evaluating from conceptualization through successful delivery, as part of the grant-funded Texas Course Redesign Projects.- Led grant and funding strategy including application management, grant operations, and report building, with successes such as securing the MERLOT ELIXR grant for telling faculty stories about using audience response systems.

- Managed 3 university writing programs and services including people leadership, operations management, budget allocation, funding strategy, and service expansion. - Secured the University of North Texas Learning Enhancement Grant, “Blending the Freshman Composition Program,” for the development, implementation, and delivery of a model blended course.Committees: Federation of North Texas Area Universities, Rhetoric Committee Member, 2001-2006Freshman and Sophomore English, Committee Member, 1999-2006University of North Texas, Freshman and Sophomore English Textbook Selection Committee Member, 1999-2006| Outstanding Teaching Fellow, Nominee, 2001 |