-Responsible for reporting, documenting, ticketing and following up on all alerts and notifications to Customers. All tickets were kept up to date through resolution and closure. Forged relations on multi levels to form project wise Team efforts. ServiceNow ticketing system was utilized to document, report and resolve Incidents and changes. Solarwinds networking tool was used to monitor, document and report network outages, I.e., lan, switches and routers in making a decision while collaborating with the network platform to what may have caused the outage. Network outages can also be caused by bad equipment such as a bad UPS, in this case coordination with hardware would have to be established. Monitored circuitry for 4g and 5g utilizing TPX Orchestrator, a circuit monitoring tool that helps in determining via alerts, events that displayed the level of outage, I.e., partial outage, or entire customer site. Coordination with Utility companies for the affected area to determine if the outage was equipment and/or weather related was often required in troubleshooting. We would report our findings to the affected customer and proceed with coordinating resolution such as dispatching technician to affected site if outage is suspected to be hardware onsite in equipment room and coordinating with vendor to assist. Forging relationships with powers to be to ensure the technical aspect is fully understood when explained via email, chat, or phone. • Utilized AWS using EC2 Compute services (Linux Commands) and S3 storage services file folders process, archive and utility.

System Administrator - Systems Support

Supports Government agencies, ICE, FEMA, HHS and DHS on Unix/Linux platforms.Create, edit, resizing of storage and luns(LVM), installing and uninstalling Open-vm-Tools in VMCenter.Manage user adds, deletes, edits using LDAP viManage Incidents, problem reporting and ticket requests using SNOW (Service Now).REDHAT 6 and 7.Onsite support for reseating, console rebooting, IP and Mac verification on DELL hardware.

Linux System Specialist for IRS

Maintained Front Office activities to ensure everything coming and going was of the example the School expects from the front Office. Received all Persons, packages, mail and correspondence and ensured the appropriated individual received them. Assisted Principal as needed. Utilizing PowerSchool and Meal Majic.

St. Louis Missouri Installed Linux operating systems, some Solaris. Proficient in Linux Redhat 6.x. Responsible for multiple projects preparing systems per client specifications following through to fruition into production. Worked as many as 20 projects with as many as 100 servers at a given time. Interaction with network, hardware, database and other vital integers to bring projects to fruition. Mandatory that I work well with Team, vendors, upper Management or alone.Updated departmental operating procedures and database to accurately reflect the current practices.Established effective systems for record retention by creating database for daily correspondence tracking. As System Admin in LINUX Redhat6 environment for 14 years, I acquired an vast amount of interaction with the Application platform. The main responsibility of this position was installing LINUX operating systems on large scale computers to be utilized in Corporate environments, this one being Telecommunications. • Managed multiple projects that entailed myriads of requirements and specifications depending on the database and/or application needs. Supported these servers from onset to fruition ensuring all the specifications were met. Many conference calls with customers, vendors, hardware, network, etc., all of these different integers that when brought together were key components for building and preparing these systems for production. • A large amount of support was necessary to ensure and prepare the end user to accept the server per specific requirements. A continued amount of documentation was completed by me for this position. This position, although basically IT driven, entailed many translatable skills which has supported my abilities to function in many environments that require computer input, Project Management, interpersonal interactions and attention to detail.

Responsible for day to day operations of Credit Card usage, record keeping and software maintenance and installation.

Hazelwood MissouriVerified that information in the various computers were up to date and accurate. Ran multiple programs and backups including payroll.Identified and resolved system and account issuesAssisted with payroll preparation and entered data into cumulative payroll documents.Floated to different computer rooms utilizing, HP, IBM mainframeSupported manufacturing with Linux application support.