Jennifer Schultz Email & Phone Number

Columbus, Ohio

Agile Leader for a high performing, self-organized Agile Team across remote locations that is responsible for building software solutions for the Personal Lines Sales and Servicing Value Stream with the best technology, processes, and tools. Collaborate to deliver business outcomes, using appropriate software delivery practices to continuously improve software delivery, efficiency, and quality. Play a key role in guiding delivery from idea inception to implementation and participate in user communities to learn and implement optimal practices. Influence, coach, and mentor team members on Agile practices and principles. Remove impediments to the team’s progress, escalate obstacles requiring outside resolution, and identify risks and issues that might have an impact on delivery. Demonstrate thought leadership at the highest level to prioritize work to maximize value towards business outcomes. Provide guidance in the areas of analysis, design, development, testing, automation, and deployment while ensuring the usage of the best capability practices. Enable DevOps through the adoption and refinement of Agile practices on complex and strategic efforts. Monitor and report on team progress and performance through enterprise and industry metrics. Facilitate team cadences (e.g., retrospective, daily standups, and show-and-tell meetings) to encourage collaboration, communication, and feedback within the team. Foster a learning culture within the team to promote cross-training, innovation, and a continuous improvement mindset.

Columbus, Ohio

Responsible for implementing quality engineering practices to support and optimize scope/asset/regression level test suites and test automation assets for the PL PolicyCenter App Suite. Provide test leadership for all PL PolicyCenter releases facilitating daily Scrum of Scrums (SOS) & Defect Triage meetings to ensure adherence to release milestones and instill a quality focus across 10+ teams. Provide App Suite Quality Engineering (ASQE) support to the Rate & Regulatory Product Team through participation in E2E Agile sync, story mapping and estimation meetings. Lead vendor team responsible for E2E system testing, release level regression testing, performance testing, test data management, and test coordination with external partners. Supporting Dev Ops through increased adoption of test automation tools, regression suite optimization, and integration of automated scripts into to the pipeline. Participate in the P&C Test Engineering CoP and the PLS Quality Excellence Guild.

Columubs, Ohio

Program Test Lead for the multi-year Personal Lines Transformation (PLT) initiative supporting the new business intro and policy migrations from 5 Legacy Systems to Guidewire PolicyCenter and the new Nationwide One Product offering for Auto, Home & Umbrella in 47 states. Led/coached/mentored/motivated/influenced PLT Test Team of 80+ team members. Represented Testing/Quality Engineering in various leadership meetings, provided input into scope and go/no-go decisions, partnered with multiple vendor teams, provided SME expertise on processes, systems, products, and quality engineering practices. Contributed to the PLT/One Product Test Strategy documents and establishment of defect management, deployment, status reporting, external coordination, test data management processes, system test plans, test execution plans, risk based testing approaches, release retros, and automation frameworks & tools. Instrumental in helping onboard, plan and coordinate interface testing with 60+ applications. Developed implementation validation plans and supported transition of testing responsibilities from build to run. Contributed to various continuous improvements (i.e. Established IT Milestone plan/delivery of testable components across multiple lines, organized test suites in to focus areas such as rating, output, renewals, etc., created batch flow calendar to plan and manage downstream testing, automated batch file compares, instituted daily SOS stand ups, and established test team to support E2E System Testing, Regression Testing, Performance Testing, Automation, & Test Data Management for Run support).

Columbus, Ohio

Managed NAPS SQA (Systems Quality Assurance) team that varied in size from 20 – 40 members including associates and contractors both onsite and offshore. Accountable for quality assurance and testing of all projects impacting the Nationwide Auto Processing System (NAPS), management of resource capacity and demand, work force planning, recruiting & staffing, performance management, associate engagement, associate skill and capability development, and Compliance budget of $1.2 million. Successfully managed team through multiple organizational changes and reductions in force. Implemented several process improvements (i.e. testing team involved at project estimate/initiation phase, adoption of automated testing tools and off-peak batch flows, consistent processes and templates, definition of roles and responsibilities, on boarding and training plans, estimation tool, release level batch test flows, and end to end testing from front-end Agency application to NAPS), which yielded cost savings, efficiency gains, and/or increased test coverage. Established offshore testing team and contributed to knowledge transfer plan and associated training modules and videos.

Columbus, Ohio

Project Management responsibility for all billing projects including NAPS & FPS Integration to Billing Advantage while also functioning as the requirement lead, test lead, and NAPS SME. Co-managed and functioned as NAPS SME on New Company intros where my primary responsibilities were documenting system requirements, leading the downstream/interface system effort involving over 20 interface areas, and helping develop the end-to-end test environment/process. Initiated Standard Auto Systems, Pricing, Product, and Compliance (SPPC/SPPOT) meetings.

Columbus, Ohio

Led NAPS & AUS Y2K certification and re-certification testing efforts where my primary responsibilities were leading the NAPS & AUS end-to-end testing effort, documenting and organizing all certification documentation, and working with business partners, leadership and internal audits through the Y2K review and sign-off processes. Also led large NAPS testing efforts - Colonial Integration and Expense Recovery (Late Pay & NSF Fees). Primary responsibilities were requirement documentation, coordinating and participating in the system, parallel, and user acceptance testing efforts, and preparing for data migrations. Executed and validated regression test (NEG compare) results prior to production releases. Served as QS Coordinator for initial Changeman transmittals, developed QS Coordinator procedures, and helped define Changeman process for Auto. Worked with NISTRN to develop training materials and facilitate training sessions for NAPS. Led initiative to reduce testing time by leveraging automated test tools - WinRunner and Test Director.

Columbus, Ohio

Provided customer service to agents and policyholders for Commercial Assigned Risk and Personal Lines Auto in multiple states. Responsible for rate and commissions calculations, monitoring phone reports, KPIs, processing open items, bad checks, collections, new business, changes, and block agent transfers as well as training other team members. One of two team members selected to be a COGEN (potential replacement for NAPS) technical lead for the Columbus Service Center and was a COGEN UAT participant.

Columbus, Ohio

Commercial Assigned Risk Analyst. Provided customer service to agents and policyholders for Commercial Assigned Risk policies in multiple states. Responsible for processing manual rate calculations on new business, changes, and cancellations in addition to calculating agent commissions and chargebacks.