Jennifer Spence

Jennifer Spence Email and Phone Number

Vice President, Data Intelligence and Product Analytics – Merchant Services @ JPMorgan Chase & Co.
United States
Jennifer Spence's Location
United States, United States
About Jennifer Spence

With over 15 years of experience as an Operations Leader & Product Owner, I specialize in transforming challenges into opportunities. I have a proven ability to identify and address stakeholder pain points, leading projects from concept to successful execution in competitive industries. My focus is on delivering measurable results and driving significant business impact.As a trusted advisor to senior leadership, I’ve guided cross-functional teams to achieve goals and exceed expectations. My strength lies in aligning product vision with business objectives, ensuring that each initiative contributes meaningfully to the organization's success.I'm driven by effective communication and building strong relationships at all levels. I’m passionate about fostering collaboration, driving consensus, and making a lasting impact through every project I undertake.

Jennifer Spence's Current Company Details
JPMorgan Chase & Co.

Jpmorgan Chase & Co.

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Vice President, Data Intelligence and Product Analytics – Merchant Services
United States
Employees:
213060
Jennifer Spence Work Experience Details
  • Jpmorgan Chase & Co.
    Vice President, Data Intelligence And Product Analytics – Merchant Services
    Jpmorgan Chase & Co.
    United States
  • Jpmorgan Chase & Co.
    Vice President, Data Intelligence & Product Analytics – Merchant Services
    Jpmorgan Chase & Co. Aug 2020 - Present
    • Trusted advisor to leadership and stakeholders, identifying and defining comprehensive data conversion requirements for large-scale projects.• Provide subject matter expertise to ensure successful migrations, proactively identifying and resolving critical issues.• Pivotal liaison between Project and Data teams, utilizing advanced knowledge of business operations and exceptional interpersonal skills to bridge communication gaps, foster productive relationships, and achieve organizational goals.
  • Jpmorgan Chase & Co.
    Operations Manager – Merchant Services
    Jpmorgan Chase & Co. Apr 2019 - Aug 2020
    • Utilized advanced workforce planning and capacity modeling techniques to accurately forecast incoming volume, ensuring optimal staffing levels and resource allocation, maximizing efficiency.• Partnered with Technology to design and adopt the use of an automation tool, enhancing productivity by eliminating manual account provisioning.
  • Jpmorgan Chase & Co.
    Operations Leader – Merchant Services
    Jpmorgan Chase & Co. Feb 2015 - Mar 2019
    • Created and facilitated cross-departmental meetings with Operations leaders to share insights, identify opportunities, and ensure alignment with company vision and expectations.• Enhanced service delivery for a client base of over 4,000, resulting in improved client satisfaction and retention.• Optimized the onboarding process, improving boarding times by ~2 business days.• Launched automations that eliminated manual processes, saving ~50 hours monthly.
  • Jpmorgan Chase & Co.
    Vendor Management Business Analyst – Merchant Services
    Jpmorgan Chase & Co. Jul 2011 - Feb 2015
    • Orchestrated the overall performance of third-party providers by conducting regular performance reviews, effectively communicating operational changes, and meticulously reporting on SLAs, ensuring consistent delivery of high-quality services that met organizational standards.• Successfully converted >2,000 merchants to a new payment processing platform without any service interruption.• Identified and mitigated significant vendor revenue losses from unassessed private label transactions, substantially improving revenue and accuracy.
  • Insight
    Global Account Manager Analyst
    Insight May 2004 - Mar 2011
    • Provided detailed historical spend reports to executives on top global clients, analyzing YoY trends to uncover opportunities that drove strategic business growth.• Coordinated with Contract Specialists for seamless contract implementations, ensuring the timely and accurate setup of customer accounts.• Managed all customer onsite audits, preparing necessary invoices, contract details, and audit reports.

Jennifer Spence Education Details

Frequently Asked Questions about Jennifer Spence

What company does Jennifer Spence work for?

Jennifer Spence works for Jpmorgan Chase & Co.

What is Jennifer Spence's role at the current company?

Jennifer Spence's current role is Vice President, Data Intelligence and Product Analytics – Merchant Services.

What schools did Jennifer Spence attend?

Jennifer Spence attended The University Of Texas At Dallas, Baylor University.

Who are Jennifer Spence's colleagues?

Jennifer Spence's colleagues are Charlene Jarman, Anutosh Nimesh, Rishi Pulukuri, Cecilia Peredia, John Lingo, Stephen Smyth, Karunakara Reddy Yalamuri.

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