Jennifer Spence Email & Phone Number

United States

United States

• Trusted advisor to leadership and stakeholders, identifying and defining comprehensive data conversion requirements for large-scale projects.• Provide subject matter expertise to ensure successful migrations, proactively identifying and resolving critical issues.• Pivotal liaison between Project and Data teams, utilizing advanced knowledge of business operations and exceptional interpersonal skills to bridge communication gaps, foster productive relationships, and achieve organizational goals.

• Utilized advanced workforce planning and capacity modeling techniques to accurately forecast incoming volume, ensuring optimal staffing levels and resource allocation, maximizing efficiency.• Partnered with Technology to design and adopt the use of an automation tool, enhancing productivity by eliminating manual account provisioning.

• Created and facilitated cross-departmental meetings with Operations leaders to share insights, identify opportunities, and ensure alignment with company vision and expectations.• Enhanced service delivery for a client base of over 4,000, resulting in improved client satisfaction and retention.• Optimized the onboarding process, improving boarding times by ~2 business days.• Launched automations that eliminated manual processes, saving ~50 hours monthly.

• Orchestrated the overall performance of third-party providers by conducting regular performance reviews, effectively communicating operational changes, and meticulously reporting on SLAs, ensuring consistent delivery of high-quality services that met organizational standards.• Successfully converted >2,000 merchants to a new payment processing platform without any service interruption.• Identified and mitigated significant vendor revenue losses from unassessed private label transactions, substantially improving revenue and accuracy.

• Provided detailed historical spend reports to executives on top global clients, analyzing YoY trends to uncover opportunities that drove strategic business growth.• Coordinated with Contract Specialists for seamless contract implementations, ensuring the timely and accurate setup of customer accounts.• Managed all customer onsite audits, preparing necessary invoices, contract details, and audit reports.

Bachelor Of Business Administration, Mis

Education record