Jennifer Thacker Email & Phone Number

Austin, Texas, United States

Austin, Texas, United States

Austin, Texas, United States

Project assignment for state human services contact centre handling inquiries by researching, answering, triaging escalations based on client's needs.

Austin, Texas, United States

Project assignment for major social media platform, tasked with reviewing, classifying and removing content according to client's needs. Investigated, analyzed and resolved complex content issues by providing insights for operating procedure development and improvement. Excellent analytical and problem-solving skills to identify workflow issues and propose effective solutions. Leader in accuracy and efficiency metrics.

Austin, Texas Metropolitan Area

Oversaw day-to-day operations of patron services and box office ticketing for non profit theaters. Managed team of 6 and venue occupancy of 1,600 for main stream music & comedy performances and film screenings, including Moontower Comedy Festival. Managed patron experience, will call, refunds, settlements, inquiries, scheduling of staff and inventory.

Austin, Texas Area

Managed daily operations, box office and staff of 15 for nonprofit, 2 screen arthouse movie theater & event hall with a capacity of approx. 500, hosting events such as SXSW Film screenings and the Texas Film Awards. Scheduling, training, facility maintenance, inventory tracking/ordering, memberships, expense reporting, talent & event rentals support.

Austin, Texas Area

Created & developed procurement process workflow of 350K awarded budget for all City of Austin public funded purchases for production equipment & building facilities. Submitted bids, created purchase orders, tag equipment and process all reimbursement of fronted funds. Office management and maintenance of public access tv station hosting 3 channels, 2 studios, 1 podcast studio and audio booth. Receptionist, greets public and assists 65 producers to educate and create content. Manages AFS internship program of 20 office & senior interns.

Austin, Texas Area

Advanced to senior intern at Austin Film Society, programming content for Austin Public’s 3 access TV channels. Promoted to full time staff position.

Austin, Texas Area

Unpaid, administrative position for a non-profit organization. Help with memberships, front desk coordination, movie screening and events.

Austin, Texas Area

Receptionist, cashier and an administrative position controlling schedule for busy chiropractic office.

Austin, Texas Area

Cashier, receptionist and front house manager controlling schedule and flow of barbershop, while providing customer service, support for stylists and shop maintenance.

Austin, Texas, United States

Remotely manage parking garage’s gate systems in a call center setting by providing tech support, revenue recovery and customer service.

Austin, Texas, United States

Fast paced customer service, in a restaurant like setting inside a movie theater.

Austin, Texas, United States

New Braunfels, Texas, United States

Bachelor Of Arts - Ba, Dramatic Media

General Studies