Jennifer Townsend Email and Phone Number

Focus on increasing the sales traffic of the dealership by receiving inbound sales calls, inbound internet sales leads, and making outbound sales calls such as (not limited to) Lease Retention, Internet, Unsold Showroom Traffic and follow up calls which produce solid and specific appointments with a Sales Manager for the sales team. I act as the essential communications link between the client and the dealership.I also take care of our social media pages, keeping them up to date with sales promotions. I also design and send out email blasts to unsold customers that are still in the market for a new vehicle.I take care of pricing for True Car and our Costco Auto Buying Program. I am to make sure everyone is trained completely in these programs and are 100% compliant.

Assistant managers act as shift supervisors and directly handle scheduling, training, and supervision of entry-level workers. Administrative duties ranging from payroll and inventory to reporting sales figures, ordering merchandise, and ensuring store growth and prosperity. During busy hours, managers may assist entry-level sales associates and stock associates in carrying out remedial tasks.

Superior communications skills in dealing with customers, vendors, and employees. Both verbal and written skills are strong. Well-organized and highly efficient working in a multi-tasking dynamic environment. Required to plan, organize, and supervise the work of others. Provide quality customer service with a high volume call center. Responded to customer calls and inquiries regarding product orders and returns. Expedited and facilitated the escalation of customer service issues. Ensured strict adherence to company policies and procedural guidelines. Trained new employees

I was in charge of payroll, scheduling, inventory, shipping/receiving of new merchandise, merchandising the store according to what worked best for my store. I also took care of the hiring process for sales associates, trained them proficiently, handled returns/exchanges, budget, ordering supplies for the store, and most importantly customer service.