Jennifer Hegarty Email and Phone Number

Provides service excellence by serving as the primary trusted Treasury Management relationship owner for First Out Credit Management portfolio clients. Protects client integrity by conducting appropriate authentication for all customer outreach. Collaborates with Sales Officer, Relationship Manager, and all other pertinent service partners to ensure client satisfaction.

Led Operations Support Department through delegation of tasks and responsibilities for multiple teams. Facilitated alignment of the Operations Support infrastructure through focused technologies and processes. Ensured compliance of Continuity of Business through the evaluation and implementation of appropriate control and testing measures.

Led cross-functional teams to improve business planning methods. Implemented business initiatives and growth strategies and programs to drive line of business objectives. Designed strategic plans and provided improvement recommendations. Aided in identifying areas of improvement across the organization and created action plans. Diagnosed and addressed gaps at the organizational, team, and individual levels. Used quantitative and qualitative data to analyze and construct concise presentations and influenced senior leaders to champion and partner on improvement initiatives. Served as subject matter expert and advocate to influence the best practices and learning plans that meet business objectives.Key Roles and Responsibilities:►Reduced client request processing time and eliminated risks.►Simplified the client onboarding process to reduce errors and processing time, and partnered with the Legal department to ensure all legal regulations are followed.►PNC Values Award Winner, 3rd Quarter, 2022

Developed and delivered cost-effective, strategic performance and learning solutions that yielded business results, reduced costs, and increased value. Cultivated a culture of learning and development and assisted with career development programs and initiatives. Coordinated new employee onboarding, orientation, and training programs. Helped design, support and execute the overall succession and talent management process, including development planning and partnering with Talent Acquisition to strategically fill open internal opportunities. Oversaw the goal setting and performance management process. Ensured compliance with regulations and reviewed metrics to make recommendations to reduce errors and cycle time. Managed and maintained relationships with internal service partners.Key Roles and Responsibilities:►Coordinated and implemented the new hire training program. Oversaw session facilitators and peer partners/mentors and ensured access for all new hires. Created and updated materials and delivered training on treasury management topics and soft skills.►Created and maintained a resource site to house all pertinent training materials for a group of over 250 employees across all segments and specialties.►Formed and led a team of escalation specialists to handle escalated client and internal concerns and inquiries.►Coordinated the employee training and readiness workstream project for bank conversion. Developed and delivered 22 transition-specific training classes.

Led, coached, and mentored a team of 25 (including team leads) support roles in two locations. Processed promotions, transfers, and terminations and managed time records. Interviewed, hired, and onboarded talent for the department. Partnered with back-office operations to facilitate escalated requests.Key Roles and Responsibilities:►Defined a strategy and business plan for more efficient legal documentation. Collaborated with Legal, Compliance, and Product partners to make client-signed legal documents more user-friendly.►Increased productivity and decreased the team error rate of through effective coaching.►Gallup Great Workplace Award Winner, 2012 and 2013►PNC Market All Star Award Winner, 2014

Led, coached, and developed a team of 15. Delivered monthly reviews. Tracked attendance and planned time away from work coverage. Led team meetings and coordinated team communications.

Led a team of 20 to encode and process branch items. Balanced, imaged, encoded, items; corrected errors; and packaged items for delivery to the Federal Reserve.