Jennifer B. Email & Phone Number

Dallas/Fort Worth Area

Dallas/Fort Worth Area

Dallas/Fort Worth Area

Dallas/Fort Worth Area

Responsible for ensuring the successful implementation of the Workday solution. Driving the customer implementation and involved in the development of several key project deliverables (e.g., charter, project/staffing plan, issue logs, etc.) and work with the customer project manager to resolve issues that stand in the way of project success.

Dallas, TX

About DayNine Consulting:DayNine is a leading Workday enterprise services firm passionate about helping customers get the most value from their greatest assets – their people – by deploying and optimizing Workday Human Capital Management, Payroll and Workday Financial Management within their organizations. DayNine’s recognized ability to deliver this.

Dallas/Fort Worth Area

• Ensure a successful implementation utilizing strong planning skills and effective communication skills. The configuration of the solutions is designed based upon precise business analysis and detailed communication.
• Takes the lead in business needs analysis, project planning, training, and configuration/customization phases of implementation while providing best practices advisory services to customers.
• Manages project budgets, scopes, timelines, project issues and customer expectations while delivering on-time solutions.
• Coordinates and manages internal and external parties to deliver solutions for the customer by providing consistent status updates to clients and business partners.
• Provides outstanding service to ensure successful project implementation to guarantee clients recognize the value of our product line, ultimately becoming positive references for further business.

• Trusted adviser to the customers, helping ensure customers achieve success with their implementation and return on their investment. By leveraging a consultative approach, work strategically with my customer base, to.
• Carry out evaluations and solution structuring for accounts, which are experiencing highlevel of challenges within their RealPage environment due to inefficient, self-drivenaccount configuration. Assist sales team with.
• Provide consultative review clients with successful auditing of account data, resulting inthe customer being able to successfully utilize RealPage to meet their specific business needs.
• Assisted over 60 business processes challenged accounts, with over 23K units to become proficient in their RealPage product centers.
• Establish clearly defined roles between training, implementation, and consulting in Professional Services Department.
• Develop multi-tier conversion service product offerings to improve customer service and drive sales.

• Assessed business operations, collaborating with department heads to establish best business standards and methodologies. Translated this into updated policy and procedure manuals throughout LBK.
• Implemented a support ticketing system, providing monitoring capabilities for employee proficiency gaps. Assisted in roll out training programs to fulfill said needs.
• Managed the implementation of LBK University including policies and procedures, new hire orientation, on-line payment processing, and MSWindows applications.
• Served as subject matter expert for LBK’s full suite of business tools, including troubleshooting questions.
• Delivered training solutions including individual and group instruction, eLearning, and online training.
• Skill sets gained: Power Point, WebEx, Adobe Acrobat Pro, Articulate, Camtasia, and Snag-It.

• Delivered online and classroom training classes at RealPage offices, third party training facilities and customer locations throughout the United States.
• Prepared and maintained product information and training data/materials to successfully conduct training classes.
• Acted as consultant during client’s conversion to RealPage Product Centers in complex installations.
• Created and conducted train-the-trainer programs while compiling manuals and guides.
• Trained staff and customers in tax credit and affordable housing regulations to ensure accurate Federal and State reporting records.
• Delivered customized Web-Ex training based upon business objectives. Edited and updated existing course materials, training data, and training materials to ensure relevancy and accuracy.