Jennifer Cavanaugh Email and Phone Number

* Transform Red Hat's approach for internal large scale business platform and business process redesign delivery*Create an internal professional services-like function to deliver massive platform transformations globally* Roadmap, plan, and execution for global CRM roll out within 1 year meeting highly aggressive release milestones with an agile approach

* Customer Success Organization Transformation (people, roles, org, process)* Customer Success Organization Strategy, Planning, Objectives* Partner and ecosystem CS engagement and strategy* Customer & Partner experience, Voice of Customer Program (NPS)

Product and Technology Operations* Offering Portfolio Management* Offering Management * Commercial Integration/ Sales Support

Lead strategic programs and customer office for the global Customer Support organization. Responsible for strategic programs that require executive level engagement and cross-team and cross-business leadership. Act as lead and sponsor for the Global Customer Support Customer Office including leading customer experience engagements and sponsorship of our Customer and Partner Advisory Boards. Acting Chief of Staff for the Global VP for Customer Support directing operations, measurement, strategy, and priorities for the global leadership team.

Responsible for product readiness across the portfolio of SAP Ariba solutions and the Ariba Network, including increasing frequency of releases across product lines and examining usage and adoption patterns to increase the adoption of major innovations. Also drove product strategy and execution for the catalog of artificial intelligence features for Ariba Contracts.

Defined, implemented, and managed methodology, process, and operations for a newly created global services team. Also responsible for delivering customer value realization services including business case development and adoption acceleration advisement.

Principle product manager for the Ariba Exchange User Community, drove product from inception to launch in just over one year. The community was released to over 2 million sellers on the Ariba Network, lowering the volume of sell side support calls by 50%. Managed end to end product management lifecycle: roadmap planning, release planning, feature prioritization, requirement definition, oversight of agile feature development, backlog management, product launch preparation, product success measurement. Created a dedicated operations team to support the community including content management, community moderation, and the analysis and improvements imperatives to increase ticket deflection.

Responsible for internal and customer readiness, communication, and education for all major releases for the SAP Ariba cloud solutions and the Ariba Network.

Manager of the global delivery team for SAP Ariba Operational Procurement Applications, ensuring quality deployments globally, meeting customer objectives, and team operations including cost management, capacity, and forecasting.

Global software implementation and business process re-engineering. Expertise in functional areas of Supply Chain, Procurement, Manufacturing Planning, and Inventory Management. Project lead for large scale and global implementations involving PeopleSoft and other systems.