Jennifer Hurst Email & Phone Number

In addition to serving our clients thru the delivery of training and consulting services, I have the privilege of rallying our internal team in bringing together best practices in order to delight our clients and establishing partnerships with technology firms to extend our capabilities in digital transformation.

Creating value for clients thru the delivery of Lean Six Sigma training and consulting services by leveraging my global knowledge and expertise - whether that's establishing Continuous Improvement programs, diagnosing and solving mission-critical problems, or building and coaching high-performing teams.

Preserving and enhancing the reputation and quality of the program through strategic review of executive education and guiding quality improvement to increase program efficacy. Supporting faculty and program managers to deliver relevant offerings and strengthen the fundamental mission of the Business Women in Leadership Executive Education Program.

Tampa/St. Petersburg, Florida Area

Led a high-performing team of 60 professionals who drove operational excellence through performance metrics, program/ change management, continuous improvement, and learning & development. This team's portfolio of projects delivered 12.9X RoI - either by growing revenue or reducing costs, while achieving the 72nd percentile on Gallup employee engagement - one of the highest scores across the organization.

Tampa/St. Petersburg, Florida Area

Oversaw 35 global process improvement, change management, and learning professionals and deployed Lean & Six Sigma practices. Promoted business process improvements (BPI) companywide; built a highly qualified team, realigned project portfolio, launched a Yellow Belt program, and grew Lean & Six Sigma capabilities on a global scale. Translated talent calibration and assessment discussions into capability development opportunities.

Tampa/St. Petersburg, Florida Area

Took over Lean & Six Sigma training for 40,000 employees worldwide with limited resources and an outdated curriculum. Established an industry-aligned curriculum that provided a virtual, hands-on learning approach at the Green Belt level. Drove business process improvements by instituting Agile methodology into the overall project management framework, creating Lean & Six Sigma eLearning modules, and deploying DMADV/DFSS training.

Tampa/St. Petersburg, Florida Area

Tasked to lead a global team of 15 Black Belts who were part of a two-year leadership development program. Generated 4.8X ROI across team, while increasing data quality 50%, decreasing cycle time of product delivery across 50+ markets by 23%, growing revenue $9.6M and reducing expenses by $4.7M. Drove over 50% of the team to receive corporate recognition for their accomplishments and exceptional performance. Increased employee engagement and performance by instituting a 360 feedback mechanism along with individual career development plans as well as an onboarding toolkit.

Tampa/St. Petersburg, Florida Area

Drove organizational excellence by partnering with 10 engineering leaders in support of 600-person global function. Addressed organizational gaps thru regular operating metric reviews, delivered cost savings by leading process, performance, and productivity improvements, and increased total number of patents harvested by 67% in partnership with legal and engineering teams and raised industry recognition of Nielsen’s products.

Remote From Lexington, Kentucky

Fulfilled client needs for new solutions and innovative products by bringing together technology and operations teams to build and support product offerings.

Remote From Lexington, Kentucky

Aligned human & data resources for Nielsen Mobile with specific team responsibilities of prototyping new products to define methodology and delivering customized reports to clients in a timely, accurate manner.

Created and supported the launch of a market research offering while providing business analytics consulting to telecommunications industry client.

Greater Atlanta Area

Provided business analytics consulting to BellSouth for nearly 5 years; as Principal Consultant, managed BI & DW projects in manufacturing, technology, telecommunications, food service, and financial service industries; as Senior Consultant, engaged in human resources and marketing projects

Greater Atlanta Area

As Manager, Data Warehouse Development, implemented an enterprise-wide data warehouse application; identified & delivered methods for streamlining processes and integrating corporate data; defined user requirements & programmed OLAP tools; managed process documentation and user trainingAs Corporate Financial Systems Analyst, Managed high pressure corporate data mart, including monthly data load process, creation of tables, views, procedures, and queries to support monthly, quarterly and annual financial reports; created and generated public company reports & internal metrics reports; developed reporting solutions for national account management, sales, & marketing teams; designed contract compliance reporting for priority clients

As Financial Systems Analyst, Acted as liaison between administration and 100+ direct-service units; served as Quality Board Chairperson and TQM Trainer/Facilitator; supported all financial aspects of center-wide financial system; transitioned new subsidiaries to center-wide financial system; coordinated special projects as assigned by CFOAs Staff Accountant, Gained full understanding of a computerized general ledger system, including the maintenance of a $40 million budget; compiled financial & statistical reports for state agencies; conducted various internal audits; assisted external auditors

Executive Mba

Ms, Computer Information Systems

Bs, Accounting & Small Business Mgmt