Responsibilities include: -Design and implement programs to build positive relationships between the health plan, providers( physicians, hospital, ancillary) and practice managers.-Identify and remediate operational issues/gaps which includes claim processing issues related to provider data/contracts

Was responsible for database maintenance, data analysis, conducting audits, and maintaining current provider (physician) data to ensure quality of the network. Also served as a coach to guide others and provide feedback to reduce errors and improve processes and performance.

Assisted customers with their purchases, provided product knowledge and provided superior customer service.

PM for TRICARE, which provides health benefits to the military.-Facilitated recurring cross-function calls-Collaborated with other dept PM's to ensure accurate system methodology and processes-Communicated with teams within my dept and be the point person to assist with issue resolution and manage ongoing tasks

Since 2002 I have been involved in some direct selling company. (Creative Memories, Taste of Home Entertaining, 31 Gifts) I was my own boss, set my own hours, made decent money, earned trips and met some fantastic people. I enjoyed assisting customers with their purchases and advising them on a career that may also work with their lifestyle. As a consultant with Taste of Home, I made Director status within 2 months of the company start-up. I managed a consultant team of 20 and earned multiple… Show more Since 2002 I have been involved in some direct selling company. (Creative Memories, Taste of Home Entertaining, 31 Gifts) I was my own boss, set my own hours, made decent money, earned trips and met some fantastic people. I enjoyed assisting customers with their purchases and advising them on a career that may also work with their lifestyle. As a consultant with Taste of Home, I made Director status within 2 months of the company start-up. I managed a consultant team of 20 and earned multiple trips with the volume I was personally able to sell. I took part in training seminars and truly enjoyed speaking in front of a room full of women. I had a passion for the products I sold and it showed. Show less

Worked closely with loan officers to ensure a smooth process from loan origination to loan closing. Requested documents from state agencies, title companies and appraisers in a timely manner Ensured all files were organized and documents were signed. Assisted with customer service and teller duties

Assisted customers with their bank transactions and also helped them to realize their financial goals. As a lead teller, I assisted other tellers with knowledge about the system and approving transactions that may have needed additional assistance. Our number one goal was to WOW every customer with excellent customer service and to provide 100% accuracy with each transaction.

Assisted in developing and managed a Service Response Program, which provided a central point-of-service for the health plans to submit questions / concerns and get their answers in a timely manner. This portal also served as a tracking tool to monitor the most common issues received by the plans. Worked with upper level management in developing policies and procedures and strategies to provide the highest level of customer satisfaction. Managed and maintained Medicare fee schedules… Show more Assisted in developing and managed a Service Response Program, which provided a central point-of-service for the health plans to submit questions / concerns and get their answers in a timely manner. This portal also served as a tracking tool to monitor the most common issues received by the plans. Worked with upper level management in developing policies and procedures and strategies to provide the highest level of customer satisfaction. Managed and maintained Medicare fee schedules to ensure the fees were correct and up-to-date. Managed provider contract data in multiple UHG platforms including COSMOS and UNET. Managed and developed templates for Informational Guides that the Health Plans used as reference when encountering a physician contract issue / concern. Developed processes for communicating publications and need-to-know information via webinar courses, the company's internal Intranet and through national calls. Show less