• Collaborated inter-departmentally and with affiliates to co-create global service provider annual and initial training CBT for ease of service providers to stay compliant. • Tracked service provider annual training of 97 service providers and 297 programs for 100% compliance.• Developed contact list for service providers to initiate electronic deployment for following years increasing efficiency by 50% minimally.• Developed annual and initial training tracker process with work instructions and templates so process is documented and able to be reproduced, including metrics.• Attended service provider audits to build relationships with service providers and to gain understanding of audit findings.• Negotiated with the service provider to develop corrective action plan (CAPA) to increase pharmacovigilance compliance. • Followed corrective action plan to completion by being a resource to the service providers for deliverables and documenting with 100% compliance rate. Calculated KPI and metrics on compliance• Manger of intern including: project management and metric oversight. Responsible for interviewing, hiring, onboarding, training and termination.

• Manager of contracted employees including: scheduling, metrics monitoring, supervision of work products, and special projects. Responsible for interviewing, hiring, onboarding, training and termination. • Clinical and Postmarketing case processing, with focus in oncology.• Collaborated with management and staff to streamline expedited reporting process for accelerated training of 18 employees. Completion of this training allowed the department to process expedited cases in a more timely manner increasing compliance rates and resources.• Lead coordinator and trainer for new hire training, including developing, administering and asessing qualification tests.• Planned, set agenda, led, and communicated results of ICSR Conventions meeting bi-monthly. • Organized and facilitated monthly department-wide forum for communication and training of new processes and procedures.• Core member of the Case Processing Qualification Committee that conducts mentor workshops and assesses qualification requirements for staff.Project Management• Created and implemented KM Convention Manager Tool in collaboration with IT for ICSR Conventions knowledge sharing. Used to standardize processes, leading to more consistent case processing reporting. Created simplified resources for quicker referencing and easier case processing. Oversaw 10 team members to collect and input data. Training• Organized and developed new hire training including managing mentorships and schedules.• Developed clinical curriculum, teaching plan, materials and tools for Safety Surveillance.Business Process Owner:• Evaluated new regulations and guidelines related to ICSR reporting; developed plans and processes to implement changes.• Advanced experience in SOP, WI and Job Aid authoring and change management including impact assessment and rationale.Professional Committees• ICSR Conventions Committee Leader• Women Leaders in Action (WLA) o Panel guest speaker for Career Development Seminar

• Supports US Pharmaceutical customers (Health Care Professionals and consumers) with questions and adverse event collection for US pharmaceutical products• Answer incoming telephone calls from physicians, pharmacists, nurses, and other health care providers related to medical information questions or adverse event collection• Call physicians, pharmacists, nurses, and other health care providers to obtain medical history information on patients that have reported adverse event reactions• Demonstrates knowledge of pharmaceutical products and related disease state(s) and its application to meet customer needs• Communicates clearly and succinctly to customers and demonstrates a supportive environment by providing empathy, and effective listening skills• Trains new employees to the position inclding regulatory guidelines and current practices and procedures

• Teach perinatal, newborn, and CPR classes to new parents and grandparents.

• Supports US Pharmaceutical customers (Health Care Professionals and consumers) with questions and adverse event collection for US pharmaceutical products• Answer incoming telephone calls from physicians, pharmacists, nurses, and other health care providers related to medical information questions or adverse event collection• Call physicians, pharmacists, nurses, and other health care providers to obtain medical history information on patients that have reported adverse event reactions• Demonstrates knowledge of pharmaceutical products and related disease state(s) and its application to meet customer needs• Communicates clearly and succinctly to customers and demonstrates a supportive environment by providing empathy, and effective listening skills• Trains new employees to the position inclding regulatory guidelines and current practices and procedures

• Performed basic skills on patient including vital signs, incentive spirometer and deep breathing and coughing exercises• Assisted patients in the home setting on toileting, personal hygiene, ambulation, transfers, and passive range of motion• Specific training in wound care and wound vac therapy• Inserted, managed, and flushed foley catheters and performed straight catheterization on patients. • Removal of incisional stitches or staples on post op patients. • Port care and dressing changes• Assessed patients with acute conditions for signs or symptoms of complications• Managed and prioritized all aspects of health care including therapies and physician services• Educated patients on new or changed medication regimen and on new diagnosed disease and care and management

• Assess patients upon arrival to the unit• Initiate intravenous catheter line and administer fluids or medication.• Apply TED hose or sequential compression devices to patients• Inserted, managed, and flushed foley catheters and performed straight catheterization on patients. • Performed blood draws and wound care on patients• Specialized training in labor and delivery• Triaged labor and antepartum patients• Assessed and observed postpartum and nursery patients• Educated postpartum patients on self-care and care of infant• Limited special care training • Specialized training in surgical circulation