Responsible for the efficient and effective running of logistics operations, specifically warehousing and outbound transportation, and the integration of operations with L&S Canada functions. And both direct and collaborate with 3PL service providers, to enable the delivery of commitments to customers, whilst meeting financial and other performance goals. Develop and drive the logistics strategy for the organization.Warehousing:• Provides oversight, support and leadership to… Show more Responsible for the efficient and effective running of logistics operations, specifically warehousing and outbound transportation, and the integration of operations with L&S Canada functions. And both direct and collaborate with 3PL service providers, to enable the delivery of commitments to customers, whilst meeting financial and other performance goals. Develop and drive the logistics strategy for the organization.Warehousing:• Provides oversight, support and leadership to third-party warehouse service provider• Acts as the single point of contact between warehouse operations and Lindt, for issues impacting the warehouse and service provider• Defines and monitors performance against operational KPIs, and drives action behind below target performance• Works with service provider to monitor and project both operational and space capacity, to ensure service risks are minimizedTransportation Management:• Defines, directs and manages activities and performance of third-party transportation management provider• Negotiates rates and Service Level Agreements (SLA’s) with freight carriers• Works closely with third-party transportation management provider to define and monitor carrier SLA’s and performance• Develops and manages carrier base, ensuring sufficient capacity at market-competitive costs, whilst delivering to SLA’s Financial:• Is responsible for the development of annual budgets for warehousing and transportation• Ensures annual budgets are delivered to, and identifies root causes and course corrects when deviations occur• Seeks opportunities to reduce logistics costs, without impacting service or quality Strategic Planning:• Leads and supports the development of the logistics operations strategy for the company• Enlists third-party providers and internal stakeholders to input into and support that strategy• Develops and leverages relationships with Lindt International and other Lindt subsidiaries, to identify and share best-practice Show less

Managed staff of 7 Customer Service Analyst responsible for Order Management and Supply Chain Efficiencies. Account portfolio represents $450M in yearly revenue. Customers Include: Sobeys, Safeway, Target Canada, Federated Co-op, Ice Cream Master Distributors.• Analyzed customer data (POS, price, inventory data) to understand customer and consumer behaviours & trends to improve service and cost savings.• Conducted bi-yearly performance assessments on staff. Included: succession… Show more Managed staff of 7 Customer Service Analyst responsible for Order Management and Supply Chain Efficiencies. Account portfolio represents $450M in yearly revenue. Customers Include: Sobeys, Safeway, Target Canada, Federated Co-op, Ice Cream Master Distributors.• Analyzed customer data (POS, price, inventory data) to understand customer and consumer behaviours & trends to improve service and cost savings.• Conducted bi-yearly performance assessments on staff. Included: succession planning, calibration, standards of leadership and merit review.• Consistently delivered KPI targets 98.5% for case fill and on-time delivery.• Facilitated successful integration of CPFR with key customers. Show less

Managed the planning, execution and delivery of Global initiatives for Unilever US, Greater Caribbean & Canada within Supply Chain. Concurrently managed the University recruiting program for the North American Supply Chain - 3 year rotation program with a fast track to management. Responsible for rotation placement, mentoring, onboarding and program enhancements. • Gained leadership buy-in for investments of up to $900k in capital to roll out 50+ Service Culture Mindset Workshops… Show more Managed the planning, execution and delivery of Global initiatives for Unilever US, Greater Caribbean & Canada within Supply Chain. Concurrently managed the University recruiting program for the North American Supply Chain - 3 year rotation program with a fast track to management. Responsible for rotation placement, mentoring, onboarding and program enhancements. • Gained leadership buy-in for investments of up to $900k in capital to roll out 50+ Service Culture Mindset Workshops across US, Caribbean and Canada involving 2,000+ employees.• Designed, Developed and facilitated 10 ‘Train the Trainer’ sessions / workshops. • Participated on Global Teams, to gather, localize and present Best Practice initiatives on CS Excellence, the Future Leaders program and Value Stream mapping. • Refocused University Graduate recruiting procedures for SCMP program to improve speed, efficiency, and effectiveness of the overall process and candidate selection. • Improved University recruiting and achieved a 30% increase in SCMP retention. • Created and implemented new hire orientation program for newly hired employees.• Reduced program costs by $300K by eliminating non value events and activities. Show less

Managed staff of 10+ Customer Service Analyst responsible for Order to Cash tasks. Account portfolio represents $500M in yearly revenue. Customers included: Sobeys National, Field/Focus Accounts and Ice Cream (DSD) Customer • Facilitated successful integration of Collaborative Planning Forecast & Replenishment with key customers. Developed strategies and implemented efficiencies and growth opportunities from a Supply Chain perspective. (4% cost savings)• Achieved 85%… Show more Managed staff of 10+ Customer Service Analyst responsible for Order to Cash tasks. Account portfolio represents $500M in yearly revenue. Customers included: Sobeys National, Field/Focus Accounts and Ice Cream (DSD) Customer • Facilitated successful integration of Collaborative Planning Forecast & Replenishment with key customers. Developed strategies and implemented efficiencies and growth opportunities from a Supply Chain perspective. (4% cost savings)• Achieved 85% layer pallet efficiencies with improved truckload efficiencies and reduction in number of orders by data mining and analysis.• Consistently delivered KPI targets 98.5% for case fill and on-time delivery. Achieved on-shelf availability (OSA) target of 94% for National account. • Enhanced SC efficiencies through use of data to change customer behaviours – optimizing cycle time, customer days on hand inventory and truckload efficiencies. • Requested by leadership to represented Unilever - Industry Affairs (AG, FCPC, GS1) Show less