Jennifer Huffman Email & Phone Number

Valley Center, California

• Spearhead hiring and performance management, setting clear job responsibilities and performance expectations aligned with corporate policies and client service standards.• Lead team development and training initiatives to improve work quality, fostering a collaborative and positive environment that encouraged professional growth and reduced turnover.• Manage payroll and vendor payments, ensuring timely and accurate processing; track expenses to identify profit optimization opportunities.• Master scheduling for staff and facility operations, optimizing resource allocation and maximizing operational efficiency.• Oversee daily spa activities, promptly addressing client and staff concerns; develop strategies for personalized client care to meet diverse needs.• Regularly assess team performance, providing constructive feedback and actionable improvement plans to enhance service delivery and satisfaction

Valley Center, California, United States

• Enhanced guest experience by efficiently managing appointment schedules, addressing inquiries, and resolving complaints, which contributed to increased customer loyalty.• Supervised daily spa operations including opening and closing procedures, maintaining an organized environment that upheld service excellence.• Played key role in interviewing, hiring, onboarding, and training of new receptionists, fostering a culture of teamwork and continuous learning. Streamlined onboarding process to reduce time-to-competency, and instituted regular feedback sessions.• Promoted spa services to guests, using in-depth knowledge of offerings to drive interest, while fostering professional relationships with both staff and clientele to ensure a high-quality service environment.

Orange County, California, United States

• Enhanced children's educational achievements by assisting with homework and coordinating school-related activities; provided tailored developmental activities that promoted cognitive and social growth.• Adapted to family’s dynamic needs, maintaining flexibility in scheduling and duties. Prioritized creation of a safe and supportive environment, ensuring well-being and security of children under care.

Canyon Lake, California, United States

• Ensured integrity and confidentiality of sensitive data through meticulous file management and record keeping.• Managed office resources by preparing purchase requisitions and maintaining inventory, promoting efficient operations and supporting various departmental needs.• Cultivated professional relationships with internal and external stakeholders, facilitating smooth communication and workflow processes.

Corona, California, United States

• Managed employee timesheets and payroll inquiries, ensuring accuracy in wage computation and timely resolution of discrepancies to maintain staff satisfaction and compliance with labor regulations.• Addressed and escalated workplace issues effectively, serving as liaison between staff and management to foster a positive work environment and swift conflict resolution.• Supported daily operations through timely administrative tasks, enhancing overall organizational efficiency and responsiveness to staff needs.

Bachelor Of Arts - Ba, Organizational Leadership

Associate Of Science - As, Spa Management

Activities and Societies: Alpha Beta Gamma