Jennifer Huffman Email & Phone Number

Valley Center, California

• Spearhead hiring and performance management, setting clear job responsibilities and performance expectations aligned with corporate policies and client service standards.
• Lead team development and training initiatives to improve work quality, fostering a collaborative and positive environment that encouraged professional growth and reduced turnover.
• Manage payroll and vendor payments, ensuring timely and accurate processing; track expenses to identify profit optimization opportunities.
• Master scheduling for staff and facility operations, optimizing resource allocation and maximizing operational efficiency.
• Oversee daily spa activities, promptly addressing client and staff concerns; develop strategies for personalized client care to meet diverse needs.
• Regularly assess team performance, providing constructive feedback and actionable improvement plans to enhance service delivery and satisfaction

Valley Center, California, United States

• Enhanced guest experience by efficiently managing appointment schedules, addressing inquiries, and resolving complaints, which contributed to increased customer loyalty.
• Supervised daily spa operations including opening and closing procedures, maintaining an organized environment that upheld service excellence.
• Played key role in interviewing, hiring, onboarding, and training of new receptionists, fostering a culture of teamwork and continuous learning. Streamlined onboarding process to reduce time-to-competency, and.
• Promoted spa services to guests, using in-depth knowledge of offerings to drive interest, while fostering professional relationships with both staff and clientele to ensure a high-quality service environment.

Orange County, California, United States

• Enhanced children's educational achievements by assisting with homework and coordinating school-related activities; provided tailored developmental activities that promoted cognitive and social growth.
• Adapted to family’s dynamic needs, maintaining flexibility in scheduling and duties. Prioritized creation of a safe and supportive environment, ensuring well-being and security of children under care.

Canyon Lake, California, United States

• Ensured integrity and confidentiality of sensitive data through meticulous file management and record keeping.
• Managed office resources by preparing purchase requisitions and maintaining inventory, promoting efficient operations and supporting various departmental needs.
• Cultivated professional relationships with internal and external stakeholders, facilitating smooth communication and workflow processes.

Corona, California, United States

• Managed employee timesheets and payroll inquiries, ensuring accuracy in wage computation and timely resolution of discrepancies to maintain staff satisfaction and compliance with labor regulations.
• Addressed and escalated workplace issues effectively, serving as liaison between staff and management to foster a positive work environment and swift conflict resolution.
• Supported daily operations through timely administrative tasks, enhancing overall organizational efficiency and responsiveness to staff needs.

Bachelor Of Arts - Ba, Organizational Leadership

Associate Of Science - As, Spa Management

Activities and Societies: Alpha Beta Gamma