Jennifer Jerchau Email & Phone Number

Philadelphia, Pa, Us

Ambler, Pennsylvania, United States

● Processed Freddie Mac Cash Portfolio loan reporting and reconciled Freddie Mac monthly bank reconciliation reports to confirm accurate reporting and remitting of funds to the agency, meeting various deadlines simultaneously● Trained analysts on daily and monthly administration of Investor Reporting loan portfolios; focusing on cross-training to achieving quicker turn-around times for processing requests● Pinpointed and resolved accounting issues and reporting variances due to system errors by sorting through large amounts of data● Suggested impactful recommendations to aid business performance, resulting in 20% fewer data accuracy issues● Identified discrepancies with Freddie Mac reporting system's website, MyOptigo, and collaborated with the Federal Housing agency's IT department to provide suggestions for improving website operations● Structured mortgage loan payment data files for system uploads and worked with Federal Housing agencies to resolve any reporting or remittance issues for quality assurance● Streamlined company’s internal reporting process for Freddie Mac by creating wire templates, utilizing a uniform reporting structure, and developing task-due calendars to reduce processing time by 50%, decrease human error, lower fees assessed, and relieve team stress

Horsham, Pa

●Triaged, evaluated, and processed product quality complaints and product performance data in accordance with Standard Operating Procedures to identify potential risks and improve product safety ●Performed MDR evaluations for medical products by identifying defect category for investigation and coordinating with complainant to recover field samples for evaluation to ensure End-to-End (E2E) completion while adhering to strict timelines●Collaborated with cross-functional teams to identify and assign investigations to manufacturing sites and recommend appropriate corrective and preventive actions (CAPA)●Compiled product and lot-specific complaint trending data to identify quality trends and provide feedback to internal affiliates to ensure integrity, consistency, and compliance for case closure●Supported internal and external audits and inspections, identifying gaps and recommending process improvements to reduce defective products and optimize product quality●Provided training to junior team members on product quality vigilance processes, reporting guidelines, and regulatory requirements.●Contributed to projects aimed at improving product quality surveillance systems, streamlining complaint handling procedures, and enhancing reporting tools, achieving improved workflow efficiency and faster response times.

Horsham, Pa

● Oversaw caseload of 200 insurance claimants as third-party administrator (TPA) by analyzing and evaluating available data to approve and deny claims based on policy guidelines for skilled nursing care, home health care, and assisted living● Issued claim payment to policyholder within 5 days of submission, strictly adhering to Standard Operating Procedures to reduce errors and support high client satisfaction● Monitored and tracked emerging trends through risk assessments to identify potential cases of fraud● Conducted User Acceptance Testing (UAT) to track and resolve any defects during migration

Dresher, Pa

● Processed 50+ inbound inquiry calls each day by answering inquiries from consumers and policyholders as well as researching pricing and reliability for liability and benefit coverage● Collaborated with business partners across the organization to meet daily performance goals through effective communication, teamwork, and time management in a fast paced environment● Accurately documented customer requests and responses in CRM account database, maintaining a 97% quality review score● Resolved 95% of all customer complaints within 1 hour of initial intake through effective communication and problem-solving skills● Trained and mentored new hires and prepared training materials to build a high performing team