Jennifer Lipscomb Email and Phone Number

Compose and coordinate multilingual automotive owners manual content for print and electronic deliverables, including HTML, XML, and PDFSupport authored technical documents along with developers through translation, scheduling and productionProvide style spec support to streamline the flow of content through compositionWork directly with developers to automate repetitive tasks and processes to improve quality and shorten production time

Established printing schedules, forecasting and material inventory reports in conjunction with production departmentsCommunicated with Program Management, Sales, and multiple production departments to ensure jobs stayed on scheduleWrote and managed production jobs using Oracle ERP systemProvided documentation and quality assurance proofs to department teams as requested

Worked closely with Ford, Mazda, vehicle production plants, ports, and Tweddle internal teams to deliver customers owner’s literatureDeveloped printing timelines, inventory levels, and delivery requests to ensure ports and plants would be without interruptionManaged and scheduled publications based on vehicle changes, inventory levels and customer requestsMaintained all deliverable timelines and follow through for Job 1 in-plant dates for assigned vehicles linesEntered sales and job orders, set-up parts, and build of materials to maintain effective timelines and minimize printing costs

Senior Manager of staff and production processes for the development of custom and standard electronic mortgage, healthcare, insurance and customer forms. Internal and external customer support specializing in support of customer specific libraries of electronic forms managed on a daily basis for large mortgage lending companies. Managed staff of 12 direct and 12-15 indirect employees.Worked a “Power User” project lead for implementation of SAP system into three separate departments. Coordinated processes, documentation and training.Oversaw production process of electronic form inventories for Standard Form Production, Custom Libraries services and Contract Design departments.Quoted estimated durations for large and small projects.Supervised and guided staff in gathering and organizing of information/requirements for large and small standard and custom form projects.

Worked with customers and sales teams to implement new projects and customer electronic forms libraries. Managed a staff of 18-20 employees. Set production procedures and guidelines for department to follow. Partnered with IT/Business Analyst to create production tracking databases and various file conversions and transfer programs, which improved production efficiency and quality assurance.

Coordinated design and proofreading of custom and standard electronic forms between production staff and customers. Responsible for reviewing designed forms to ensure quality standards were met. Wrote training guides, set-up and taught training classes for off site contract staff. Liaison between the compliance department and forms design department.