Jennifer Edwards Email & Phone Number

Waltham, Massachusetts, United States

Waltham, Massachusetts, United States

Methuen, Massachusetts, United States

Multifaceted role, full-time seasonally/part-time. Write content for the website, emails, and brochures. Project managed the CRM system implementation and maintained processes for customer retention, online customer support inquiry and resolution. Customer service lead, and manage the day to day operations including scheduling simultaneous high volume photo shoots and staff schedules.• Create marketing campaign plans, write content to solicit new customers (sport leagues) and retain existing clients. • Manage client retention by providing excellent customer service and prompt problem resolution. • Implement self-service portal resulting in a 66% decrease in phone calls and emails for routine questions by end consumers, improving UX.• Develop technical documentation for the CRM, list pull process and email execution using MailChimp.• Perform data analysis for quality control of photographer submission processes using QR codes for accuracy.• Lead, mentor, and train a small team of customer service representatives and manage their KPIs.

Lawrence, Massachusetts, United States

Managed and taught in classrooms of up to 25 general and special education students using effective, rigorous, and creative instructional strategies, while implementing restorative justice practices, to encourage student’s academic and emotional growth. • Designed and implemented engaging visual and auditory presentations using Google Slides for in-person and remote learning and building an asynchronous LMS classroom (Google Classroom).• Accomplished testing goal to have 85% of students reading at the tier 1 reading level.• Created lesson plans that account for students’ academic needs at both the individual and group level. • Wrote legal documentation to create individual education plans (IEPs) and progress reports.

Waltham, Ma

Managed the relationship with American Express to research dispute inquiries and the process to return funds to the company. • Returned funds rate 95 x% -- top performer on the team for six straight years in funds recovery• Created training manual and response templates for other vendor teams• Used Salesforce to track and manage cases for resolution

Boston, Ma

Collaborate with internal stakeholders to gather system requirements, improve existing processes, design and deploy system financial publishing workflows and create training documents. • Designed, installed, configured, and provided tier 1 & 2 technical support for multiple globally deployed enterprise document management workflow systems which provided financial reports to an analyst research product. • In-house trainer for new hires. • Participated in full software development life cycle (SDLC).• Gathered requirements, defined product vision and strategy and worked as the liaison between product manager and engineers.

Promoted to train all incoming employees on software applications and departmental proceduresManagerial responsibilities for temps including but not limited to delegation of tasks and management of project driven deadlineQuality control of special projects and daily requestsResponsible for handling client’s requests, queries, and problem concerning the status of their accountsSelected to manage relationship with account managers to communicate status of all project workChosen to help create the department manual to help the group retain, follow, and keep track of new client rules and requirement

Methuen, Ma

•Contracted as a project manager for a start-up hockey equipment manufacturing company to provide project life cycle of a hockey stick graphics and company logo from concept to design to final prototype. •Gathered requirements, defined product vision and strategy and worked as the liaison, between product development team and the graphic designers.•Decisive, action-oriented and results focused to see project from start to finish while exhibiting cost avoidance and building team consensus to reach final logo and stick’s graphics. •Communicated the business requirements and specifications of the work that needs to be done by graphic designers.•Continuously maintained communication within global team of graphics team and product developers to handling each teams queries and problems.•Critiqued design drafts and gave designers written feedback for modifications based on my clear understanding of the product developer's vision.•Researched competitor products and requested feedback from consumers to help team come to a decision about what a final design should entail.

Master'S Degree, Education In Elementary, 1 - 6

Massachusetts License Grades 1-6 with SEI Endorsement

Bachelor Of Arts - Ba, Communication And Media Studies