Jen Moultry Email & Phone Number

Detroit, Mi, Us

• Lead and manage multiple digital promotion projects from inception to completion, ensuring timely delivery and adherence to budgetary constraints.• Develop and maintain highly organized project plans, timelines, and budgets, consistently ensuring projects stay on track with deliverables.• Manage client relationships and communications, providing regular updates and addressing any concerns to ensure client satisfaction and project success.• Conduct post-project evaluations and retrospectives, identifying areas for improvement and implementing best practices for future projects.• Create and maintain comprehensive project documentation, including requirements, scopes of work, and change orders, demonstrating exceptional organizational skills.• Facilitate project meetings and presentations, clearly communicating project status, risks, and opportunities to stakeholders, showcasing a meticulous and organized approach.

Southfield, Michigan, United States

• Led Fulfillment Operations for major brands (Disney, Rocket Mortgage, Lowe’s, PepsiCo), including administration, consumer operations, and prize fulfillment.• Managed vendor partnerships with an annual spend of $4M+, achieving and maintaining an A+ Better Business Rating.• Directed a team in awarding $60M+ in prizing, ensuring precise and efficient fulfillment.• Oversaw operating expenses through contract negotiation and Agile/Scrum methodologies, improving cost efficiency.• Utilized tools like Active Collab, Asana, and Jira to measure performance metrics and enhance project execution.• Maintained a low cost of poor-quality rate by implementing quality control measures and process improvements.• Drove team performance and retention through leadership, talent development, and KPI creation.• Ensured adequate staffing levels to meet client service agreements and operational needs.• Facilitated excellent team communication and collaboration with internal and external teams to develop and implement solutions.• Managed vendor partnerships and technologies to optimize fulfillment processes and drive efficiencies.• Consulted on project scoping with business development and Solutions Architects, including social and mobile strategies.• Provided expertise on Loyalty Programs, Sweepstakes, Instant Win Games, Rebates, and Gift with Purchase Offers.Other positions at ebbo (previously PrizeLogic)- Manager, Fulfillment Operations (Feb 2019 - Mar 2022)- Fulfillment Team Lead (Aug 2018 - Jan 2019)- Senior Fulfillment Project Lead (Jul 2016 - Jul 2018)- Fulfillment Project Lead (Mar 2015 - Jul 2016)

Troy, Michigan

• Manage patient and physician accounts, ensuring excellent customer service and satisfaction• Plan and execute projects such as branding materials, marketing materials, and print items• Maintain and update social media accounts, creating engaging and relevant content• Provide direct support to the marketing manager, assisting with various tasks and projects• Develop strategic marketing plans that align with the company's overall business objectives• Conduct market research and analysis to identify trends and opportunities• Monitor and report on the effectiveness of marketing initiatives• Collaborate with cross-functional teams to ensure consistent messaging and branding• Assist in the creation and implementation of marketing campaigns

Macomb, Mi

• Manage the schedule of rehab technicians, ensuring proper coverage for all patient appointments• Train new technicians on essential skills and provide ongoing support and guidance• Perform rehab treatments and assist patients with exercises and activities as directed by therapists• Maintain accurate and up-to-date patient records• Monitor and maintain inventory of rehab supplies and equipment, ensuring availability for patient treatments• Adhere to all safety and infection control protocols to ensure a safe and clean environment for patients and staff

Troy, Michigan

• Perform modality treatments under the guidance of therapists, including ultrasound, electrical stimulation, and heat/cold therapy• Assist therapists with exercises and therapeutic activities during patient sessions• Set up equipment and prepare treatment areas for therapy sessions• Maintain cleanliness and orderliness of therapy rooms and equipment• Escort patients to and from therapy sessions and provide support and encouragement throughout their rehabilitation• Organize patient files and charts, ensuring that all documentation is accurately recorded and filed• Communicate effectively with patients, therapists, and other healthcare professionals• Adhere to all safety and infection control protocols

Clinton Township, Michigan

• Interact with customers to understand their needs and provide personalized solutions• Learn and stay up-to-date on the latest Apple products, features, and initiatives• Guide customers through the purchasing process, advising them on product options and features• Sell and set up new Apple products, ensuring a seamless customer experience• Provide exceptional customer service, ensuring each customer leaves with a positive impression• Troubleshoot and resolve customer issues, escalating as necessary• Participate in training sessions and stay current on product information and updates

Mount Clemens, Michigan

• Monitor pool area and enforce safety rules to ensure a safe and enjoyable swimming experience for all patrons.• Identify potential hazards or unsafe behaviors and take appropriate action to prevent accidents.• Provide swim instruction and coaching to individuals and groups of varying ages and skill levels.• Develop lesson plans and tailor instruction to meet the needs of each swimmer.• Evaluate swimmer progress and provide feedback and recommendations for improvement.• Respond to emergencies and perform water rescues as necessary.• Maintain accurate records of swimmer attendance and progress.• Perform routine maintenance tasks to ensure a clean and well-maintained pool area.• Assist with other duties as assigned by the Aquatics Manager.

Bachelor Of Science (Bs), Mass Communication/Media Studies, Cum Laude

Associates Of Applied Sciences, Digital Design And Layout