Jennifer Smith Email & Phone Number

Mission Viejo, California

St. Joseph Hospital

Hoag Hospital, Saddleback Hosptial, Long Beach Memorial, Mission Hospital

• QUALIFICATIONS/SKILLS CA RN LIC#95045288
• New RN Graduate from Saddleback College of Nursing May 2014
• Over 980 clinical hours completed at Hoag Newport Beach, Saddleback Hospital, UCI Medical Center and Mission Hospital
• 120 hours in Preceptorship/Community Health- caring for patients recovering from orthopedic surgery
• Advanced Skills: IV insertion, Foley catheter insertion, NG tube insertion and monitoring, wound care/vacuums, EKG monitoring, cryotherapy, pain… Show more QUALIFICATIONS/SKILLS CA RN LIC#95045288
• Advanced Skills: IV insertion, Foley catheter insertion, NG tube insertion and monitoring, wound care/vacuums, EKG monitoring, cryotherapy, pain management, and oxygen therapy

Assisting the PCT and RNs with minor patient care duties such as stocking supplies, cleaning rooms and transporting patients. Observing procedures from the ER doctors and nurses.

15 years of helping customers face to face or over the phone with billing questions, the purchasing of a product or helping them understand the terms of a mortgage and its' financial impact.10 years of administration duties: creating and updating project reports using Excel or MS Project. Creating job aids for the department using Power Point or MS Word. I.

• Instruct new clients on the ins and outs of their customer database software through webinars
• Project manage the implementation of software from deployment to production
• Troubleshoot any issues that may come up during the deployment-production stage
• Create E-Learning Modules, job aides, create online instructional guides
• Work closely with technical support and software developers on how to streamline and improve the work flow of the software
• Create follow up… Show more

• Trained an average of 10 technical trainings a week with brokers (loan officers and loan processors) all over Central, Northern California and Hawaii
• Trained a broker base (loan processors and loan officers) on the proficient use of the Assetwise underwriting system and electronic submission of a loan file through Blitzdocs
• Assessed the training needs for the broker base, account executives and inside service team, and customize training to individual strengths and challenges.
• … Show more
• Ensured that all area account executives and internal service team members are proficient on the Assetwise system and Blitzdocs; conducted area level training as appropriate.
• Developed format and content of training for broker base, account executives and inside service team.

• Trained over 400 new hire mortgage sales agents and other employees within the company
• Trained, mentored and developed new facilitators in the learning of training materials, policies and procedures within our department
• Assisted in the development of policies and procedures within our department
• Delivered classes on job-specific and company-specific information with minimal supervision
• Conducted classes on customer service, sales techniques, systems training, mortgage… Show more
• Conducted classes on customer service, sales techniques, systems training, mortgage fundamentals, products, investor guidelines, time management, income calculations, credit report analysis, objection handling.

• Sold over 170 units and $30 million in loans
• Sold a variety of loan products for refinances and purchases including first mortgages, home equity loans and lines of credit, sub-prime and conforming loans
• Met or exceeded monthly sales quotas
• Placed in the top 5 loan agents for the Lending Tree Loans division
• Converted leads into applications and funded loans at or above company standards
• Handled inquiries from customers responding to advertisements

• Funded over 90 second mortgages
• Sold Alt-A and sub-prime loans
• Met monthly sales goals
• Converted leads into customers by offering appropriate loan products
• Handled inquiries from customers responding to advertisements
• Placed outgoing phone calls to customers

• Managed a staff of 8 sales personnel
• Met sales performance and profitability targets
• Developed, implemented, and executed store sales plans
• Hired, trained, and developed retail store sales staff
• Advised employees on performance standards
• Coached employees to meet weekly sales goals

Msn, Educator

Bsn, Registered Nursing/Registered Nurse

Adn, Registered Nursing/Registered Nurse

Activities and Societies: CNSA

Bs, Information Technology

Schooling in UNIX, SQL, JAVA, C+, XML, Database Concepts, System Analysis, Networking, Web Design