Jennifer Smith Email & Phone Number

Mission Viejo, California

St. Joseph Hospital

Hoag Hospital, Saddleback Hosptial, Long Beach Memorial, Mission Hospital

QUALIFICATIONS/SKILLS CA RN LIC#95045288• New RN Graduate from Saddleback College of Nursing May 2014• Over 980 clinical hours completed at Hoag Newport Beach, Saddleback Hospital, UCI Medical Center and Mission Hospital• 120 hours in Preceptorship/Community Health- caring for patients recovering from orthopedic surgery• Advanced Skills: IV insertion, Foley catheter insertion, NG tube insertion and monitoring, wound care/vacuums, EKG monitoring, cryotherapy, pain… Show more QUALIFICATIONS/SKILLS CA RN LIC#95045288• New RN Graduate from Saddleback College of Nursing May 2014• Over 980 clinical hours completed at Hoag Newport Beach, Saddleback Hospital, UCI Medical Center and Mission Hospital• 120 hours in Preceptorship/Community Health- caring for patients recovering from orthopedic surgery• Advanced Skills: IV insertion, Foley catheter insertion, NG tube insertion and monitoring, wound care/vacuums, EKG monitoring, cryotherapy, pain management, and oxygen therapy• Working collaboratively with the medical team in the plan of care of 3-5 patients by utilizing critical thinking, comprehensive clinical judgment, and time management skills.• 15 years of helping customers face to face and over the phone with resolving issues, customer satisfaction and resolution in the hospitality and mortgage industry. Consistently followed up with customers to see if they needed any additional services or had any questions.• 10 years of administration duties: creating and updating project reports using Excel or MS Project. Creating job aids for the department using Power Point or MS Word. Emailing, faxing and updating clients’ on their software deployment. Create training materials and e-learning modules. Show less

Assisting the PCT and RNs with minor patient care duties such as stocking supplies, cleaning rooms and transporting patients. Observing procedures from the ER doctors and nurses.

15 years of helping customers face to face or over the phone with billing questions, the purchasing of a product or helping them understand the terms of a mortgage and its' financial impact.10 years of administration duties: creating and updating project reports using Excel or MS Project. Creating job aids for the department using Power Point or MS Word. I made travel arrangements to meet with clients from Central CA to Northern CA and Hawaii. I made appointments using Outlook to meet with… Show more 15 years of helping customers face to face or over the phone with billing questions, the purchasing of a product or helping them understand the terms of a mortgage and its' financial impact.10 years of administration duties: creating and updating project reports using Excel or MS Project. Creating job aids for the department using Power Point or MS Word. I made travel arrangements to meet with clients from Central CA to Northern CA and Hawaii. I made appointments using Outlook to meet with clients for in person trainings or held training webinars. Emailing, faxing and updating clients' on their software deployment. I persistently followed up with customers to see if they needed any additional services.10 years of Retail, Inside and Outside Sales experience: in my first month with AT&T Wireless, I exceeded the quota by double. I constantly met and exceed quotas by cold/warm calling and consistently following up with clients asking for new business. With my track record, I was promoted to team lead and later an assistant manager.5 years instructional training: worked with an awesome team of 6 to develop a sales training curriculum on the ins and outs of the mortgage industry. Performed classroom and webinar trainings to over 30 people in a session. Used Captivate to create eLearning modules for online tutorials to help clients understand how to use a software program.Managed and assisted running a retail store with a staff of 8 sales personnel. I was involved in inventory control, accounting for the store, training and mentoring new hires and current employees, creating employee schedules, running store reports, merchandising and assisting staff with customer needs.Worked in an environment where time is of the essence and was able to complete multiple tasks like training a class of 40 while assisting the design team in enhancing the curriculum or making 80+ outbound calls daily and manage a large pipeline to acquire and maintain new business. Show less

• Instruct new clients on the ins and outs of their customer database software through webinars • Project manage the implementation of software from deployment to production• Troubleshoot any issues that may come up during the deployment-production stage • Create E-Learning Modules, job aides, create online instructional guides • Work closely with technical support and software developers on how to streamline and improve the work flow of the software• Create follow up… Show more • Instruct new clients on the ins and outs of their customer database software through webinars • Project manage the implementation of software from deployment to production• Troubleshoot any issues that may come up during the deployment-production stage • Create E-Learning Modules, job aides, create online instructional guides • Work closely with technical support and software developers on how to streamline and improve the work flow of the software• Create follow up trainings over a period of time until the client is comfortable with their system• Conduct maintenance trainings for clients to introduce new updated features or assistance Show less

• Trained an average of 10 technical trainings a week with brokers (loan officers and loan processors) all over Central, Northern California and Hawaii• Trained a broker base (loan processors and loan officers) on the proficient use of the Assetwise underwriting system and electronic submission of a loan file through Blitzdocs• Assessed the training needs for the broker base, account executives and inside service team, and customize training to individual strengths and challenges. •… Show more • Trained an average of 10 technical trainings a week with brokers (loan officers and loan processors) all over Central, Northern California and Hawaii• Trained a broker base (loan processors and loan officers) on the proficient use of the Assetwise underwriting system and electronic submission of a loan file through Blitzdocs• Assessed the training needs for the broker base, account executives and inside service team, and customize training to individual strengths and challenges. • Ensured that all area account executives and internal service team members are proficient on the Assetwise system and Blitzdocs; conducted area level training as appropriate. • Developed format and content of training for broker base, account executives and inside service team. • Evaluated effectiveness and incorporate feedback into future training programs. • Maintained local support for incoming Assetwise and Blitzsdocs questions from the broker group. • Provided input into future system enhancements and marketing of the Assetwise and Blitzdocs systems. • Delivered classes on job-specific and company-specific information with minimal supervision• Met weekly with Account Executives and Sales Managers to discuss training needs• Created assessments and training evaluations to measure learning • Completed weekly progress reports Show less

• Trained over 400 new hire mortgage sales agents and other employees within the company• Trained, mentored and developed new facilitators in the learning of training materials, policies and procedures within our department• Assisted in the development of policies and procedures within our department• Delivered classes on job-specific and company-specific information with minimal supervision• Conducted classes on customer service, sales techniques, systems training, mortgage… Show more • Trained over 400 new hire mortgage sales agents and other employees within the company• Trained, mentored and developed new facilitators in the learning of training materials, policies and procedures within our department• Assisted in the development of policies and procedures within our department• Delivered classes on job-specific and company-specific information with minimal supervision• Conducted classes on customer service, sales techniques, systems training, mortgage fundamentals, products, investor guidelines, time management, income calculations, credit report analysis, objection handling, evaluating collateral, the loan process, lead management, and Microsoft Outlook• Assisted in the development of a new training department by providing input on initiatives• Designed and developed training materials for mortgage sales agents • Collaborated with the instructional designers in the development of new materials and editing of existing materials• Acted as subject matter expert for the training department• Led post training initiative by coaching and following-up with mortgage sales agents• Met weekly with Directors and Sales managers to discuss training needs• Created assessments and training evaluations to measure learning • Initiated addition of exercises and activities to promote more classroom interaction• Revised the training schedule to provide a better flow and enhance learning• Completed weekly progress reports Show less

• Sold over 170 units and $30 million in loans • Sold a variety of loan products for refinances and purchases including first mortgages, home equity loans and lines of credit, sub-prime and conforming loans• Met or exceeded monthly sales quotas • Placed in the top 5 loan agents for the Lending Tree Loans division• Converted leads into applications and funded loans at or above company standards• Handled inquiries from customers responding to advertisements • Placed… Show more • Sold over 170 units and $30 million in loans • Sold a variety of loan products for refinances and purchases including first mortgages, home equity loans and lines of credit, sub-prime and conforming loans• Met or exceeded monthly sales quotas • Placed in the top 5 loan agents for the Lending Tree Loans division• Converted leads into applications and funded loans at or above company standards• Handled inquiries from customers responding to advertisements • Placed outgoing phone calls to customers• Initiated the loan process by completing an accurate loan application• Gathered initial documentation used to begin the loan process and qualify customers• Qualified applicants based on their credit, income, assets, and property • Identified customers’ needs by asking effective questions• Presented financing solutions to meet customers’ needs• Sold loans by linking loan benefits with customers’ needs• Negotiated terms and conditions of loans with applicants• Set customer expectations regarding the loan process• Worked closely with customers, loan processors, and underwriters in clearing conditions • Provided consistent follow-up with customers to ensure customer satisfaction Show less

• Funded over 90 second mortgages • Sold Alt-A and sub-prime loans • Met monthly sales goals• Converted leads into customers by offering appropriate loan products• Handled inquiries from customers responding to advertisements • Placed outgoing phone calls to customers• Gathered initial documentation used to begin the loan process and qualify customers• Qualified applicants based on their credit, income, assets, and property • Identified customers’ needs by asking… Show more • Funded over 90 second mortgages • Sold Alt-A and sub-prime loans • Met monthly sales goals• Converted leads into customers by offering appropriate loan products• Handled inquiries from customers responding to advertisements • Placed outgoing phone calls to customers• Gathered initial documentation used to begin the loan process and qualify customers• Qualified applicants based on their credit, income, assets, and property • Identified customers’ needs by asking effective questions• Presented financing solutions to meet customers’ needs• Sold loans by linking loan benefits with customers’ needs• Negotiated terms and conditions of loans with applicants• Set customer expectations regarding the loan process• Collected Prior-to-Doc and Prior-to-Funding conditions• Ordered appraisals and set customer appraisal appointments• Coordinated with product placement staff, processors, and underwriters• Provided consistent follow-up with customers to ensure customer satisfaction Show less

• Managed a staff of 8 sales personnel• Met sales performance and profitability targets• Developed, implemented, and executed store sales plans• Hired, trained, and developed retail store sales staff• Advised employees on performance standards• Coached employees to meet weekly sales goals• Managed payroll expenses• Trained sales staff on policies and procedures, point of sale, billing/service problem resolution and technical troubleshooting• Resolved escalated… Show more • Managed a staff of 8 sales personnel• Met sales performance and profitability targets• Developed, implemented, and executed store sales plans• Hired, trained, and developed retail store sales staff• Advised employees on performance standards• Coached employees to meet weekly sales goals• Managed payroll expenses• Trained sales staff on policies and procedures, point of sale, billing/service problem resolution and technical troubleshooting• Resolved escalated customer concerns• Facilitated and participated in weekly staff educational sessions • Provided support to staff and other stores• Scheduled monthly work schedules for all staff• Completed daily sales reports and monthly inventory reports• Maintained internal visual merchandising and in-store displays • Ensured store appearance met company standards at all times• Maintained proper inventory control and compliance• Facilitated inventory transactions • Verified accuracy of daily revenue reports and bank deposits• Ensured store was opened and closed according to company procedures Show less

Msn, Educator

Bsn, Registered Nursing/Registered Nurse

Adn, Registered Nursing/Registered Nurse

Activities and Societies: CNSA

Bs, Information Technology

Schooling in UNIX, SQL, JAVA, C+, XML, Database Concepts, System Analysis, Networking, Web Design