Jennifer Roberts Email & Phone Number

Brook Park, Oh, Us

Brook Park, Oh, Us

Cleveland/Akron, Oh

Promoted to Operations Manager in October 2022, I oversee the Human Resources, Marketing, and Advertising departments. My responsibilities include:- Supervising the HR Generalist to ensure the HR department operates in accordance with established procedures, company policies, and local, state, and federal laws.- Overseeing Marketing and Advertising department employees, ensuring the success of email marketing, social media marketing, and advertising campaigns.- Managing development projects, such as enhancements to our e-Registration process and new website design, and writing detailed project specifications.- Providing guidance to branch locations regarding employee and client issues.- Streamlining processes for more efficient operations.- Serving as the point person for temporary employee benefits.- Monitoring changes to HR-related laws and conducting research on HR-related issues.- Creating and updating marketing and HR reports.- Suggesting and incorporating procedural changes as needed.- Interviewing, hiring, and training new corporate office personnel.

Cleveland/Akron, Ohio Area

Promoted to Marketing Manager in May 2008, I spearheaded the development and execution of our company’s first comprehensive email marketing campaign. My responsibilities include:- Developing and implementing effective email campaigns.- Creating engaging email content to generate new business.- Utilizing our City Search database to identify candidates for targeted emails.- Generating email lists based on applicants’ skills and industry.- Creating and analyzing results tracking reports.- Planning email strategies according to market segments.- Setting up emails in our City Search database.- Preparing and proofing our monthly eNewsletter and quarterly promotions.In addition to email marketing, I manage our social media presence and campaigns. My duties include:- Setting up and maintaining company social media accounts (LinkedIn, X, Facebook).- Researching social media trends.- Assisting sales staff in developing strong LinkedIn profiles.- Posting relevant content to social media pages.- Writing, managing, editing, and sharing our blogs.- Participating in tutorials and webinars to enhance my social media knowledge and manage successful campaigns.Areas of Achievement:- Created a successful email marketing campaign with minimal guidance- As a result of our email campaign, we have generated over 100 new orders each year, many from new customers

Cleveland/Akron, Ohio Area

As the Administrative Supervisor, I oversaw the Sales Support staff across our branch offices, ensuring they are well-trained, evaluated, and counseled. My role encompasses a variety of HR functions, including:- Maintaining and updating personnel files.- Tracking weekly attendance and vacation days.- Verifying the completion of new hire, transfer, promotion, and termination paperwork.- Supervising the company background check process.- Auditing office payroll and I-9 procedures.- Managing the video training program.Until 2008, I was also responsible for:- Purchasing office and toner supplies for all locations.- Managing the distribution of promotional items for Sales Reps.- Running background checks for temporary employees.Areas of Achievement:- Created a comprehensive training manual for the Sales Support Staff- Developed a computerized version of the attendance record to streamline attendance tracking- Researched background check vendors and created a comprehensive comparison analysis to select a preferred vendor

Cleveland/Akron, Ohio Area

Following a company restructuring, I assumed responsibility for posting job advertisements. My duties included submitting weekly ads to the Plain Dealer for print, negotiating with internet job posting sites, and writing and posting open positions on our job board and Craigslist daily. I also removed filled positions from our job board, tracked response results from various advertising sources, and searched and imported resumes from resume sites.

Brook Park, Ohio, United States

As a member of the Planning Committee, I played a key role in attending monthly meetings and voting on variance requests for residential and commercial properties. My responsibilities included:- Reviewing variance requests, including site plans, and conducting site visits to understand the nature of the requests.- Collaborating with the building commissioner and law director to ensure requests align with current building codes, city ordinances, and the development plan.- Engaging with individuals during planning meetings to discuss their property requests.- Suggesting modifications to requests to ensure compliance with city standards.- Voting on the approval of requested variances.

Cleveland/Akron, Ohio Area

As Area Temps expanded, I took on the responsibility of recruiting for internal sales openings alongside my Administrative Supervisor duties. I crafted job advertisements, handled ad responses, reviewed resumes, scheduled and conducted interviews, and referred qualified candidates to Location Managers for our sales program. On average, I interviewed 15 candidates per week, promoting the benefits of our up-through-the-ranks sales training program. I also followed up on referrals, acting as a liaison between applicants and managers.

Cleveland/Akron, Ohio Area

As an Inside Sales Coordinator, I excelled in recruiting and interviewing applicants, making placements at client companies, and providing counseling and terminations when necessary. I effectively marketed strong candidates to companies over the phone, generating positions for top applicants. This role required significant selling skills, as I persuaded applicants of the benefits of positions and convinced clients of the applicants’ qualifications, overcoming any objections to secure placements. I consistently exceeded weekly interview and placement quotas.In December 1999, I was promoted to Assistant Location Manager of the Parma office, and in April 2001, I advanced to Location Manager. In these managerial roles, I continued to perform all duties of the Inside Sales Coordinator while taking on additional responsibilities. These included interviewing, hiring, and training new Sales Reps and Inside Sales Coordinators, supervising office staff, resolving conflicts, handling terminations, and maintaining the office’s profitability.Areas of Achievement:- Reached & exceeded interview and placement quotas- Reached level 7 Certification- Promoted to management positions- Achievement Club Winner ('96, '99, '00, '01)

Cleveland/Akron, Ohio Area

I proactively visited up to 50 companies daily to generate valuable leads for our Sales Representatives. By distributing “First Day Free” and “Free Computer Training” vouchers, I engaged with businesses to understand their staffing needs and identify key hiring contacts. I diligently followed up on these leads through phone calls, ensuring potential job order leads were efficiently passed on to our Sales Reps.

Ba, Marketing, Graduated Magna Cum Laude

Activities and Societies: Beta Gamma Sigma, National Honor Society, recipient of The Dean Anders' Presidential Scholarship.

Education record