Managing weekly reports, including invoicing, service orders, time cards, and profitability and loss trackingResearch a variety of business related needs, including business certifications and maintenancesUtilize excellent customer service to schedule and coordinate appointments via phone and emailUses fundamental software Builder Trend as a management tool to projects Answer and direct phone calls taking detailed messaging when necessaryPrioritize and manage a variety of miscellaneous requests on an ongoing basis

Overseen daily operations of the back office workManaged the timely and accurate processing of all accounts payablePrepared, proofread, edited and finalized incoming and outgoing documents, reports and invoicing for over 100 accountsResolved accounting discrepancies and inconsistenciesEstablished and maintained data entry for sales, accounts payable & receivable, and managing the QuickBooks applicationProcessed Customer finance qualification applicationsSubmitted company remittance through vendor products

Analyzed warranty claims for coverage capabilities Prepared and processed warranty documentations according to manufacturing guidelines, quickly and accurately including adjusting claims as neededManaged store deposits, credit card payment processing and adjustments and write offs of claimsAssisted in service consultants and technicians with warranty questions and guidance

Engaged customers with fast, friendly, accurate and safe serviceProcessed checkout and return transactions, approved point of sale transactions and markdowns for customersProactively sought product/project knowledge to educate customers with information and created selling opportunitiesWork in collaboration with department supervisors and other associatesApplied problem solving and troubleshooting to initiate solutions to customer complaints

Cross functional employee that collaborated across multiple departments during my five-year tenureEstablished a high level of customer serviceHandled price checks, generated of price tags, performed bin audits, and inventory countsAssisted with ordering, receiving and stocking and displayingTrained new team members on department use of equipment, tasks, and responsibilities Consistently met and exceeded departmental expectations for productivity and accuracy