Jennifer Udan Email & Phone Number

Provide prompt, friendly, and accurate assistance to volunteer management software customers over email (via Freshdesk) and telephone while working remotely. Document communication with clients clearly and thoroughly, providing step-by-step instructions to accomplish specific tasks. Troubleshoot technical issues, documenting bugs for developers. Other duties include proofreading, UI and new release testing, setting up configurations for software integrations, and updating accounts in CRM software.

Lauderhill, Fl

Worked with hundreds of nonprofit partner agencies to create and manage projects as well as recruit volunteers. Provided friendly, fast, reliable customer service for volunteers and agencies. Administrator of website, including building pages in CMS and HTML. Administrator of the HandsOn Connect software (built on the Salesforce platform), upon which the website is built. Led thousands of volunteers of all ages in projects to revitalize schools, build gardens, and more.

Sunrise, Fl

Coordinated the Government Affairs & Community Investment and Business Services departments. Prepared and timely filed required regulatory filings and legal notifications to franchising authorities. Managed all courtesy service requests from local governments, schools, and libraries. Planned off-site and on-site meetings, including political fundraisers and the annual Children’s Week event in Tallahassee. Coordinated traffic requests for public service announcements supplied by community partners. Distributed leads to Business Services sales force in a timely and efficient manner. Made travel arrangements, completed expense reports, and provided other administrative assistance.

Fort Lauderdale, Fl

Provided administrative assistance to two Senior Vice Presidents and the Fantasy Sports department. Interim producer for CBS.com Home Page, including image selection, copy writing, and HTML development. Served as the internal Salesforce Help Desk for ad sales representatives. Made travel arrangements, completed expense reports. Planned off-site and on-site meetings.

Plantation, Fl

Provided administrative assistance to Regional Marketing Director. Planned meetings; served as Spring 2007 Planning Conference on-site coordinator. Created various spreadsheets, documents, and PowerPoint presentations. Performed Human Resources functions, including calling in time for employees, approval of time in company’s Time Entry system, and processing new hire paperwork.

Washington, Dc

Worked as a Paralegal for a top law firm representing the interests of American Indian Tribes. Reviewed legislative and regulatory materials and composed reports to clients on same. Conducted cite checking and Bluebooking of legal briefs and memoranda. Searched for and organized documents in response to discovery requests. Created Tables of Authorities, Tables of Contents, and Exhibits for legal briefs. Drafted congressional/administration meeting requests and set appointments for clients. Electronic case filing with courts. Organized and updated files, pleadings, laws, binders, etc. Maintained in-house law library and docket.

Bachelor Of Arts (B.A.), Political Science And Government, 4.0

High School Diploma