Jennifer Prior Email and Phone Number

Manage New Account Transitions post Conversion/Implementation projects for Core Banking and Ancillary Products and Services as clients are getting acclimated to utilizing FIS tools and resources and coordinate with FIS Implementations and Client Care to address any outstanding items or conversion/implementation related issues that need to be addressed. Serve as an Escalation Management contact for clients to address issues and/or service concerns with Client Care organization and/or Project Teams. Serve as Client Advocate with Client Experience Enrichment Program – work with clients who are negatively being impacted by FIS operations and/or services, and engage any needed resources to help alleviate pain points and return relationship to good standing.Conduct reoccurring client transition calls – manage Open Items Log and deliver important customer communications. Deliver Service Value Review to new client relationships and existing client relationships as needed.Prepare Executive Summaries for planned Executive Management client meetings.Work with Product Management and Client Care to share insights and feedback on client experience and reoccurring issues to improve implementations and transition process.

Execute information security and physical security risk management programs to ensure compliance with banking laws and regulations. Foster a strong culture of security, audit and compliance. Administer Information Security Program, Physical Security Program, Vendor Management Program and Business Continuity/Disaster Recovery ProgramExecute all aspects of Information Security; train and audit bank personnel. Prepare and present annual reviews and Annual Board Reports for Information Security, Cybersecurity Policy and Risk Assessment, Identity Theft, Incident Response, Vendor Management, Bank Protection, and Pandemic Policy.Conduct training for Incident Response; facilitate annual Incident Response Exercise to test and further develop Paragon Bank’s Incident Response Plan. Develop and implement Cybersecurity Taskforce to ensure strategies strengthen the Bank’s overall cybersecurity posture and conduct Cybersecurity Assessment.Reviewed and updated Comprehensive Asset Based Risk Assessment Matrix for non-public information and completed self-assessment information security reviews for potential risks/or deficiencies.Coordinate Fraud Incident Response and resolutions to reduce bank and client losses. Perform all aspects of Physical Security; train bank personnel. Conduct Pandemic Preparedness training including table top test with staff members. Serve as Vendor Management Program Manager maintaining the vendor management database, approving all vendor risk ratings and due diligence reviews conducted by vendor owners and providing training as needed. Work with Management team to develop, document and execute business continuity and disaster recovery program.

Manage daily operations for Branch Offices in Raleigh and Cary Markets. Identify, mitigate, and track operational risks. Ensure compliance to all federal, state and local regulations and the bank’s established policies and procedures Responsible for Paragon Bank’s Physical Security Program.Supervised staff of 10 to include branch operations and courier operations.Develop monthly, quarterly and semi-annual internal control review audits Provide system security, control changes and maintenance oversight to include annual and interim releases as the Business Owner for the Enterprise Core System. Develop and maintain Enterprise Risk Assessment and FDICIA Risk Assessment to manage and mitigate operational risks to the department.Conduct Vendor Management reviews to maintain vendor relations and ensure best value solutions selected and utilized at all times.Develop and maintain Business Continuity Plan; coordinate routine testing at back up site. Manage physical security including surveys, building access, alarms, video surveillance, visitor registration, robbery incident response, building evacuations, and severe weather emergencies.

Leverage operational and data environment knowledge to coordinate information technology projects, both internal and PMO-driven.. Maintain the Horizon 360/ Cognos/Business Objects report schedule; develop h360/Cognos/Business Objects reports.

Manage daily operations including item processing and wire operations. Identify, mitigate and track operational risks. Ensure compliance to applicable federal, state and local regulations and the bank’s established policies and procedures.Built department, developed and implemented operating procedures and controls. Hired and supervised staff of 9 to support operations – sales support, wire and deposit operations.Monitored deposit activity in coordination with internal audit to ensure compliance with internal controls and federal regulation. Ensure compliance standards and minimize financial risks. Developed and implemented Service Desk to support account maintenance requests. This initiative supported the segregation of duties across the organization to meet FDICIA standards.Managed New Account Documentation and Disclosures to keep current and compliant.Developed and maintained Enterprise Risk Assessment and Fraud Risk Assessment to manage and mitigate operational risks to the department, as well as create awareness.Served as a member of the bank’s Fraud Committee, Deposit Liquidity Contingency Planning Committee, Business Continuity Planning Committee and Technology Steering Committee.

This position reported directly to the Production Manager and provided services in multiple areas of the bank:Conduct customer relations and account development for new business including client commitment letters, contract approval reviews, and finalizing account structureDefine and establish departmental procedures for account deposit functionsDevelop training material and conduct weekly training sessions for host operating system, and other applications and tools to support daily operations of the bank; WebEx at remote locationsProvide problem resolutions and root cause analysis when accounts and products are not functioning properly and not meeting internal business needs or client expectations.Member of Intranet Committee, developed new intranet in 2006 which hosted all internal applications for business operationsBank representative for regional user group seminars organized to identify system, tool and process improvements to enhance operational effectivenessBank representative for Fidelity Info Share Conference 2006 & 2007 where application developers meet the end users to review upcoming releases and discuss system functionality, capability and identify areas for improvement

Defined strategy and provided leadership to sales representatives that received corporate recognition as top producers for the region; As operational manager, effectively scheduled activities and resources to meet goals and performance objectives, and sustained operations during a corporate merger while converting to new corporate structure, policies and procedures; Responsibilities included:Define department objectives and goals, and identify the strategies for meeting the sameDevelop recruiting and marketing plans that support department objectives and strategiesSupervised and managed all activities and staff within the branch officeStaff training and developmentConduct monthly internal audits to monitor and ensure compliance with federal regulations and corporate policies and proceduresMarketing of bank products to special interest groups, i.e. Business Network International (BNI) Test branch security and investigate security issues to ensure 100% compliance