Customer Care Analyst
CurrentTechnical troubleshooting and support in a call center environment. PassTime designs and manufactures GPS devices some equipped with starter interrupt capability. This company serves many industries offering reliable fleet tracking and asset protection solutions. The role of CCA involves a high level of service from external clients, their consumers and internal clients. Calls range from educating customers and assisting them in accessing and navigating our platform, assisting their technicians in successfully testing & troubleshooting installation/network or or their technical issues, supporting law enforcement officials and managing the expectations of consumers in default on high risk financing.