Jennifer Diethorn Email & Phone Number

New York, United States

Buffalo, New York, United States

Amherst, New York, United States

Manage an annual budget of approximately $50,000 of the Student Activities Fee for oversight of the Student Center and surrounding facilities and maintenance of game room/court equipment, miscellaneous recreation equipment stored in Wick Center. Hire, train, and supervise student Building Managers and Wick Desk Assistants; Created Building Manager and Wick Desk federal work study position. Oversee the various student activities department marketing and social media outlets: Design and manage the Student Activities related web pages; Work closely with Impulse Guide on maintaining student activities related events on the Student Center video screens; Manage table top advertising in the various student center facilities; In collaboration with Graduate Assistant, oversee management of and content created by the @DaemenLife social media student and staff teams. Facilitate room reservation process and policies for Student Activities using EMS System: Supervise completion of maintenance/set up requisitions, catering, technology, parking needs, and business office requisitions.

Amherst, New York, United States

Provided administrative assistance to the Student Affairs Office Suite; specifically the following offices: Vice President for Student Affairs & Strategic Initiatives, Dean of Students, Assistant Dean for Student Engagement, Housing & Residence Life, Career Services, and Student Activities. Hired, trained, and supervised 20 student assistants; facilitated training for all 50 student assistants in the Student Affairs Division annually, and as hired. Served as a first point of contact for Student Affairs Office Suite; answering telephones, routing calls, recording accurate messages, managing incoming faxes, and distributing all accordingly. Updated and tracked residential student housing, meal plans, and residence hall and apartment key changes; revised student information in hall rosters and college software, submitted maintenance work orders as appropriate, and notified Dining Services, Financial Aid, and Student Account offices of all changes. Maintained EMS System for internal campus events, and served as liaison for event requests including but not limited to: maintenance/set up, catering, technology, and parking needs. Tracked residence hall programming budget and reimbursements for Residence Life department via petty cash, totaling approximately $3,500 annually. Created various web and print media designs and graphics promoting division and college initiatives, events, and important deadlines. Developed curriculum and facilitate ‘Starting Your Legacy’; a student leader application preparatory class.

Orchard Park, New York

Built personalized relationships that foster learning centered advisement experiences for students in the following degree programs: Business Assistant Diploma, Associate of Applied Science in Accounting, Associate of Applied Science in Business, and Bachelor of Science in Health Services Administration. Managed assigned academic programs through, including but not limited to: scheduling, registration, retention, academic success monitoring, and academic and technical support. Assessed and established individualized academic, personal and professional goals based on each student’s stage of development. Conducted regular academic advisement appointments with students who are, including but not limited to: on academic probation, at risk of failing or being dismissed, lacking attendance, and/or needing guidance. Calculated and evaluated each student’s academic standing; created academic success plans for students on academic probation. Tracked student attendance with personal follow-up utilizing regular telephone and email contact. Worked in partnership with assigned groups of Financial Aid Advisors and Instructors. Worked in conjunction with faculty of academic programs. Supported all key departmental operations including tracking statistics, proper file documentation and retention assessment and planning.

Orchard Park, New York

Coached, inspired, motivated and challenged new students as they entered the college throughout their first semester. Supported enrollment, student development and retention efforts while ensuring high quality learning in accordance with college policies and procedures, alongside federal and state regulatory requirements and accreditation standards. Provided effective on-boarding of students through scheduling, orientation participation, completion and interaction. Built and sustained bonds and partnerships with students through regular contact. Engaged students using a variety of communication tools; email, phone, chat, Blackboard, blog, newsletter, video, texting, etc. Conveyed to students the necessary aspects of the curriculum, sequencing, academic status, registration and the importance of long-term career and graduation planning. Coached students to develop specific skills related to academic work such as time management, study skills, technology, test taking and learning styles. Worked in partnership with assigned groups of Admissions Representatives, Financial Aid Advisors and Instructors. Worked in conjunction with faculty and first-term courses. Supported all key departmental operations including tracking statistics, proper file documentation and retention assessment and planning.

Greater Boston Area

Led, mentored, and evaluated four full-time Residence Directors (RDs) through one-on-one meetings, and providing feedback regarding position expectations; co-supervised a complete team of 11 RDs. Oversaw the day-to-day operations of the Residence Life department through supervision of administrative assistant, preparation of weekly staff meeting for professional staff members, and review of department logs. Ensured the Residence Life department provided a positive experience for current and future students and families. Advised and assessed campus-wide co-curricular and community programming initiatives built around a residential curriculum model. Crafted and implemented biannual professional and student staff trainings, and monthly in-service learning opportunities. Led recruitment, interview, hiring, and placement of professional, graduate and student staff. Co-supervised and reviewed an annual department budget, totaling approximately $500,000. Maintained and renewed outside vendor contracts and relations for On Campus Marketing (OCM) and Microfridge. Hosted conduct hearings with residential students that allegedly committed mid-level violations of the Student Code of Conduct. Served in an Administrator On-Call rotation; including responding to campus emergencies, accompanying students transported to the hospital and notify emergency contact, informing Dean On Call and College President of severe campus crises. Functioned as primary contact and professional live-in staff for contracted off-site residential property. Served as a Residence Life representative during Admissions and Student Affairs hosted events.2015 – 2016 Accomplishments: Developed and established a self-governing structure for senior residence hall of approximately 300 residential students; structure included a team of Apartment Representatives, a Leadership Board, and a Conduct Board. Redesigned the Housing Selection process, policies, and procedures for current students.

Greater Boston Area

Managed assigned buildings of undergraduate and graduate traditional and suite-style housing for approximately 325 students. Led, mentored, and evaluated five Resident Assistants through weekly staff meetings, one-on-one meetings, and feedback regarding position expectations. Supervised co-curricular and community building programming for multiple floor communities. Hosted conduct hearings with residential students that allegedly committed low-level violations of the Endicott College Student Code of Conduct. Served in an On-Call Duty rotation with other Residence Directors; including responding to situations involving but not limited to: alcohol, drugs, illegal items hazardous to students’ wellbeing, and students in physical and mental distress. Participated in the interviewing, hiring, and placement of new Resident Assistants Volunteered to collaborate with Admissions, Student Activities, Community Service, Counseling Center, and Student Affairs hosted events, on and off campusAdditional Summer Residence Director responsibilities: Updated department forms, publications, and systems that the Residence Life Office distributes or utilizes. Crafted and implemented logistics and sessions for Residence Director and Resident Assistant trainings for the Fall 2015 year. Served in an On-Call Duty rotation with one other professional staff member. Assisted with creation and implementation of New Student Summer Orientation; specifically housing assignments, on-call responsibilities, and student and parent educational sessions. Created the Resident Assistant and Residence Director Staff Manual for the 2015 – 2016 academic school year.

Cleveland/Akron, Ohio Area

Convened student conduct sanction and panel hearings to ensure process abided by procedures and policies outlined in the Student Code of Conduct (hearings typically comprised of accused student(s), complainant(s), witness(es), advocate(s), hearing officer and panel members of Kent State University); Guided hearing officer and panel members to decide appropriate educational and restorative sanctions for students found responsible for violating the Kent State University Student Code of Conduct; Recorded case information into Advocate online database and file case paperwork in student folders; Planned and presented aspects of Intern Training, The Policy Institute Sexual Misconduct Conference, and Hearing Officer Recognition Luncheon with Director and Coordinator

Greater Pittsburgh Area

Managed assigned building of suite-style Residential Housing of approximately 375 resident students; Supervised, mentored, and evaluated eight Community Assistants; Supervised co-curricular programming for Health, Environment, and Science Living Learning Communities, (past: Education and Honors LLC), as well as non-focused floor communities; Hosted conduct hearings with resident students that allegedly committed low-level violations of the Slippery Rock University Student Code of Conduct; Served in an On-Call Duty rotation for approximately 3,000 resident students, twice per semester; Participated in the interviewing, hiring, and placement of new Community Assistants; Maintained and supervised several budgets within residence hall assigned, totaling approximately $13,000; Improved the advertisement for and learn about housing placement for all current and future on-campus resident students; Created a Community Assistant Staff Manual for the 2013 – 2014 academic school year.

Buffalo/Niagara, New York Area

Oversaw a staff of 29 Summer Orientation Leaders in a building of approximately 200 incoming students per Summer Orientation session, for three sessions total; Functioned as liaison between the Summer Orientation Leader staff and the Student Affairs Sector; Served as emergency on-call contact for Summer Orientation incidents, and liaison to Campus Safety, Summer Conference staff, professional staff, and Community Advisor staff; Aided in the development and presentation of Summer Orientation Program sessions with the Dean of Students, Director, and Assistant Director of Campus Activities; Created Summer Orientation Leader Staff Manual, Orientation Leader training sessions, and Orientation Leader Information folders

Buffalo/Niagara, New York Area

Maintained regular contact with all of the Community Advisors in Lynch and O’Donoughue Residence Halls, as well as maintained regular contact with all other Lead Community Advisors on campus; Co-developed a cohesive and effective Community Advisor team with the Residence Director by planning staff in-services and on-going staff development activities; Oversaw programming requirements to ensure the completion by CA staff with Residence Director; Conducted meetings with other Community Advisors to confront inappropriate behavior or offer assistance; Created and maintained the CA on-call schedule for Lynch and O’Donoughue Residence Halls; Managed a graduate student nightly housing program with Residence Director by overseeing the reservation schedule, check in processes, key logs, room maintenance, and creation of guest directory booklet

Buffalo/Niagara, New York Area

Oversaw a staff of four Resident Assistants in a building of approximately 35 resident students; Created Resident Assistant duty schedule and accounted for daily duty logs; Served as emergency on-call contact for campus wide incidents, and liaison to professional staff; Maintained operations of the Residence Life Office during New Student Summer Orientation

Buffalo/Niagara, New York Area

Created and hosted community-wide educational and social programming events and activities for approximately 60 resident students; Responded to emergency situations and prepared written reports of all incidents; Enforced university and state-wide policies to ensure a safe living environment

Master'S Degree, Student Affairs In Higher Education

Activities and Societies: Slippery Rock Student Affairs Association, Assistant to the Director of Residence Life Search Committee, Office.

Bachelor'S Degree, Management, Human Resources; Marketing

Activities and Societies: Niagara University Residence Hall Association, Niagara University Student Food Committee, Niagara University.