Jenny Cox Email & Phone Number

United States

Chandler, Arizona, United States

- Lead an advanced support team in exceeding KPIs and metrics that include # of Resolves, reducing backlogs, increasing efficiency, and upholding change management.-Developed programs that lead to team specialization - Coached and developed team to increase performance and grow skills - Developed tier one team leads to help prepare them for future.

Chandler, Arizona, United States

Worked with three teams: tier 2 advanced technical support (Omni-channel; phone, chat, email, and social media), data import team, and migration team.Developed and maintained processes that lead to higher efficiency and greater role engagement Worked cross functionally with development teams to deliver high impact fixes for customersManaged phone ticket.

Chandler, Arizona, United States

• Designed and iterated on free trial experience that drove 20% conversion.
• Designed and led high impact tests that drove company goals
• Worked cross functionally on multiple different initiatives that drove towards innovative solutions.
• Constantly innovated and improved processes, systems, and delivery of services.
• Improved customer software usage from 27% to 65% over 6 months. Over performing all other fulfillment channels
• Effectively coached team members regularly to improve coaching skills

Chandler, AZ

Creating the user journey for prospects generated via the Infusionsoft free trial offering. Testing hypotheses for the free trial user experience and conversion through email, in app notification and 1:1 phone consultation channels. Measuring success of each test and reporting up on a regular basis. Collaborating frequently with Marketing, Product, and.

Chandler, AZ

I consult one-on-one with small businesses in marketing strategy, and how to leverage Infusionsoft and other technology to streamline and automate important aspects of their business to help them save time and money.My role requires me to analyze a client's business and relate their specific efforts and processes into practice through various IT.

Chandler, AZ

Help guide new Infusionsoft customers into the software and establish steps to ensure a successful implementation in order to grow their small businesses.Managed a book of 20-30 clients at a time, meeting with clients weekly over a 1-2 month period. Assessed clients' small businesses to identify marketing and process opportunities as to implement.

Gilbert, AZ

Positions Held: Inbound Sales and Support Representative, Inbound Assistance Technician, OnlineSupport Lead, Online Support Supervisor, Inbound Supervisor, Sales RepresentativeCoached agents daily when answering questions on how they can get thecorrect information without needing supportConsulted with multiple customers at a time to determine their short.