Jenny Alvarez Email & Phone Number

Dedicated IT Support Professional known well for providing exceptional customer and technical service to end users. Able to analyze complex situations and ensure prompt resolutions resulting in a measurable increase in productivity. Proactive, energetic and a master troubleshooter highly regarded as a problem solver with a sharp focus on developing and implementing process improvements to drive company growth and technical innovation. Accustomed to high call volumes where analysis, identification/resolution of technical issues and providing outstanding customer service are key. Excellent interpersonal and communication skills, a strong work ethic and the ability to effectively handle extreme pressure without compromising quality service.

Helios

NAGP Trading support

Help Desk / Desktop SupportStarted with Koch Industries, moved to Delinea, then Merrill bought us which was acquired by BoA soon afterwards. My role continued to support the same trade floor throughout.