Jenna A. Email and Phone Number

Manage the enterprise business services scrum masters and own agile practice across the department. Own ensuring the over all success of the department’s project pods. Managed the transition to agile and scrum practice in a pod environment, in the midst of a full department reorganization.

• Transitioned book publishing processes into MS Dynamics-based system using Scrum/Agile• Managed over 30 full systems development life cycle enhancement requests and projects• Mapped 6 business processes• Gathered requirements, designed enhancements, conducted quality assurance testing• Created test scripts and conducted user acceptance testing• Served as help desk contact for book content strategy, production, sales planning, marketing, and editorial teams•… Show more • Transitioned book publishing processes into MS Dynamics-based system using Scrum/Agile• Managed over 30 full systems development life cycle enhancement requests and projects• Mapped 6 business processes• Gathered requirements, designed enhancements, conducted quality assurance testing• Created test scripts and conducted user acceptance testing• Served as help desk contact for book content strategy, production, sales planning, marketing, and editorial teams• Analyzed sample from 50 royalty contracts to transition from manual to automatic payment processing• Created training documents and user guides• Proactively improved tech team: creating Confluence process improvement page, data dictionary, design template Show less

• Helped transition company to new Salesforce- and GIS-based systems• Mapped 28 business processes, including master workflow• Designed 3 new business change processes and 1 user interface field structure• Created 25+ training documents and user guides• Gathered requirements, including meeting with staff, documenting, analyzing over 300 reports and 900 fields

• Mapped current state processes (Visio) for 13 key systems and functional process areas. • Developed high level diagram of major ERP systems/areas and data movement• Developed company-wide systems implementation/change management process. Created 5-phase, 5-page guide/checklist for project leads walking them step by step through the new system implementation process. • Created 40 guides, templates, and example documents.• Helped design and launch new intranet and guided new… Show more • Mapped current state processes (Visio) for 13 key systems and functional process areas. • Developed high level diagram of major ERP systems/areas and data movement• Developed company-wide systems implementation/change management process. Created 5-phase, 5-page guide/checklist for project leads walking them step by step through the new system implementation process. • Created 40 guides, templates, and example documents.• Helped design and launch new intranet and guided new users• Designed and created new knowledge management pages on Sharepoint and intranet • Created internal customer satisfaction survey; conducted industry research Show less

• Recommended and managed transition to new technologies (Infusionsoft CRM and task management system) in startup reducing errors and increasing efficiency by as much as 70%• Supervised software consultant, oriented staff and oversaw technology integration resulting in smooth transition that received 100% positive reviews from staff • Increased potential-client consultations by 400% over 6 months in college consulting company by creating marketing plan; planned and oversaw 9-tool email… Show more • Recommended and managed transition to new technologies (Infusionsoft CRM and task management system) in startup reducing errors and increasing efficiency by as much as 70%• Supervised software consultant, oriented staff and oversaw technology integration resulting in smooth transition that received 100% positive reviews from staff • Increased potential-client consultations by 400% over 6 months in college consulting company by creating marketing plan; planned and oversaw 9-tool email marketing campaign, supervising 3 staff Show less

• Supervised staff• Managed, scoped and executed year-long projects improving processes in state government departments, writing 7 public 40-page reports including empirical recommendations to leaders and legislators• Conducted 50+ working sessions with executive leadership to facilitate change management, resulting in 96% of recommendations successfully implemented• Mitigated risks and identified inefficiencies by mapping processes, which saved $2.6M on one project alone; for… Show more • Supervised staff• Managed, scoped and executed year-long projects improving processes in state government departments, writing 7 public 40-page reports including empirical recommendations to leaders and legislators• Conducted 50+ working sessions with executive leadership to facilitate change management, resulting in 96% of recommendations successfully implemented• Mitigated risks and identified inefficiencies by mapping processes, which saved $2.6M on one project alone; for example: Identified $412M in potential liability and environmental damage, then developed a plan to fix processes and provide greater oversight of over 6,000 gas storage tanks• Analyzed data sets such as industrial pollution inspections and gas storage tank registration, and interviewed over 400 leaders, experts and staff• Won 2 Impact Awards from National Legislative Program Evaluation Society; received Certificate of Excellence for managing a project which included complex methodology design Show less

• Saved company over 6,000 hours and $300,000 by assessing feasibility of program mapping poverty levels in 11 African countries; 20-page scoping study analyzing complex census, geography and poverty-related data• Coordinated with leadership of 11 international statistical offices

• Increased use of “ASU in the Community” -- a web resource for community and university with searchable database -- successful “above and beyond expectations” in managing complex logistics and deadlines

• Assessed 2 of company’s programs to determine their productivity and future viability• Analyzed effects of current events on program plans and identified areas for future research

• Became popular office resource for writing and editing skills• Improved decision-making for Members of Parliament and President, composing 8 2-5 page reports on economic, political, social and trade issues

• 100% of recommendations implemented, improved communication using process mapping, stakeholder focus groups and staff interview• Due to positive leadership reception, presented findings to all office staff

• Writing prominently published in the Financial Times

• 100% of recommendations implemented, contributing to becoming “#1 University in US for Innovation"• Assessed the viability of 7 potential innovative programs for University President via 2-7-page studies