Jenny Lee Email & Phone Number

Boston, Massachusetts, United States

Responsible for all phases of community operations and on-site team performance.Managing company’s objectives and property operating budget, with primary goals of increasing cash flow, balancing budget, maintaining the physical asset, and providing a quality living environment with superior customer service for residents.Oversee upkeep of property curb appeal, annual inspections of apartments, market ready units, safety and preventative maintenance, preparation for audits or inspections.

United States

Utilized network management software tools on the daily for network instability and down events.Demonstrated proficiency in utilizing Microsoft Outlook on a daily basis to facilitate efficient customer assistance.Responsibly managed customer inquiries by replying to emails, ensuring timely issue acknowledgement and resolution.Acted as a central point of contact between customers and relevant internal teams; thus, overseeing the full process from issue reporting to resolution.

Quincy, Massachusetts, United States

Monitored incoming departmental emails and delegated task assignments as necessary to a team of more than 100 analysts.Provided exceptional customer service to fortune 500 companies and government organizations.Played an integral role in the development of guideline documentation pertaining to workflow procedures, enhancing team efficiency and knowledge sharing.Leveraged expertise to mentor new analysts, fostering a seamless integration into the team.Engaged in effective communication with higher management, successfully de-escalating and resolving repair issues.

Psychology Department

• Reviewed and collected literature articles relevant to a project focusing on individual, relational and societal factors involved in the development of body image disturbance and maladaptive eating patterns • Reviewed interview respondents and coded answers for qualitative data using NVivo Pro for a research project focusing on adult users’ communication and relationship preferences in social media

World Languages & Cultural Studies Department

• Provided customer service such as answering and transferring phone calls • Provided office assistance to supervisor and faculty staff members such as copying, scanning, and filing confidential documents• Greeted students and faculty as they enter the office in order to provide a customer service focused environment

Boston, Massachusetts, United States

Assisted in the collection, tracking, organizing, filing, and entry of data such as surveys and evaluation measuresExecuted basic quantitative and/or qualitative coding and analysesFollowed procedures to protect confidential and sensitive data

• Tutored students with their classwork and taught students good study habits, critical thinking, taking initiative and self-discipline• Provided a focus environment and encouraged student participation in their learning process• Collaborated with peers, teacher assistants and teachers to provide direct instruction for student’s curriculum planning and led indoor activities

Bachelor Of Science (B.S.), Psychology, 3.45

Activities and Societies: Member of National Society of Leadership and Success

3.58

Activities and Societies: Debate Team, Choir