Client Success Manager
Current-Led strategy, training, & support for two of the three largest school systems in America, serving a combined scope of over 1,000 schools and 7,500 users-Partnered with cross-functional SMEs to develop organizational strategies for implementation, an educator community, usage campaigns, & CRM reporting-Liaised with Product, establishing and maintaining a Client Success feedback loop to inform future Product decisions based on the voice of the client-Developed Implementation Program including process, content library, & enablement-Weekly coaching for CSM new hires on process, product, & client engagement strategy-Leveraged adoption & usage data to inform client engagement and intervention strategies-Led quarterly business reviews targeting program growth, strategic alignment & course correction as needed