Jenny Ma Email & Phone Number

Denver, CO, US

United States

Remote, Denver, Colorado

• Ensure claims are processed and paid according to the plan wording and administrative procedures by auditing over 100 claims per week and conducting weekly random audits based on a sample of total production
• Identify trends to improve individual and team skills through auditing
• Provide reports to management utilizing proper reporting tools and calculations
• Train new team members including creating and updating training documents
• Serve as a mentor to team members by providing clear and concise feedback as necessary
• Support supervisor with managing and delegating duties to our Audit Team

Indianapolis, Indiana, United States

• Analyzed benefits and processed medical claims and correspondences related to travel medical insurance
• Researched and reviewed files to identify any pre-existing and non-covered conditions
• Cross-trained on multiple product lines and assisted with projects and duties in other sub-departments
• Utilized multiple computer programs to review and document claims information
• Continued to assist with translations on documents in Asian and European languages such as Chinese, Japanese, French, Spanish, German and others

Indianapolis, Indiana

• Organized department filing, image storage and scanning for the Claims Department
• Provided translations for multiple languages on overseas documents and medical records necessary to claims benefit determination and investigations
• Managed and built rapport with international clients and health providers via email communication